Profile picture for user Alexandre Ayres
Ao executar a configuração de instalação do aris 10.1, o erro 5006 é exibido.

Código de erro: -5006: 0x800700b7

Informações de erro:

> SetupNew \ setup.cpp (591)

PAPP: Servidor ARIS

PVENDOR: Software AG

PGUID: 73D50529-B870-4B95-AA46-65F9B062EB35

$ 16.0.0.328

@Windows 7 / Server 2008 R2 Service Pack 0 (9200) 

IE Versão: 9.11.14393.0

Alguém pode ajudar ?!

File attachments
by Runé Becker
Badge for 'Mastermind' achievement
Posted on Fri, 09/01/2017 - 11:20

Olá Alexandre,

As your error happens already while the setup program is starting up, I recommend to first check whether your setup is completely downloaded. To install ARIS need at least the folders ARIS_Server + Setup_Data.

Next thing is whether an antivirus software is blocking the start of the InstallShield. If possible, turn it off at least temporarily, or exclude the folder from where you start the setup.

Cheers

Rune

0
by Alexandre Ayres Author
Posted on Wed, 09/06/2017 - 14:43

In reply to by rbe

Thanks for your help!

I was able to install after disabling the antivirus.

0

Featured achievement

Question Solver
Share your expertise and have your answer accepted as best reply.
Recent Unlocks
  • CR
  • BH
  • Profile picture for user Ivan.Ivanov.softwareag.com
  • Profile picture for user mscheid
  • MS
  • PacMan

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock