problem to access ARIS/ proxy setting correct

Hi,

if you are using the Microsoft Windows installable file, most likely, Express is not able to connect to the community to check you account via the proxy. This is due to the mechanisms used to create a call through your proxy. Some proxy configurations cannot be accessed with that Express version.

The webstart version of Express has other possibilities (it runs in the JRE sandbox and does not need to care about any proxy). So a solution could be just to start the webstart version, register, and get rid of the webstart version again. The windows version will still work.

So, you could try the following:

1.) download ARIS Express via: http://download.ariscommunity.com/express.jnlp

2.) do the registration

3.) clear the webstart cache (which will delete the webstart version of express) :

     via your system environment: open "Java"

     first page: temporary internet files, settings, click "delete all"

4.) install the windows executable if not done yet, and start Express

Did it work?

Bye,

Frank

Hi,

The URL in your solution does not work on my PC. I dont have a program to open that file type.

Please advise an alternative solution.

Thanks

Shaun

Hi,

in that case, you need to have a JRE installed on your machine. Please read the FAQ.

Bye,

Frank

I am having the same problem as above and I downloaded JRE already, stillcan't activate.  Please what can I do to rectify this issue.