MM
Hi All,
After completing the installation of ARIS server, the system tried to start but it failed and included the following error in the log file:
Ping to http://localhost:14400/abs/static/com.softwareag.copernicus.plugins.publishing.PublishingPlugin/clear.cache.gif failed!
2018-09-09 15:55:33,273|INFO |Runnable state monitoring thread abs_m| com.aris.prov.agent.plugin.base.RunnableStateMonitoringThread.abs_m - Ping level 2 ping failed.
Any help is appreciated
Im also encounter this problem
INFO | jvm 1 | 2018/09/25 22:25:55 | 2018-09-25 22:25:55,715|INFO |Runnable state monitoring thread abs_m| com.aris.prov.agent.plugin.WebappPlugin.abs_m - Ping to http://localhost:14400/abs/static/com.softwareag.copernicus.plugins.publishing.PublishingPlugin/clear.cache.gif failed!
INFO | jvm 1 | 2018/09/25 22:25:55 | 2018-09-25 22:25:55,715|INFO |Runnable state monitoring thread abs_m| com.aris.prov.agent.plugin.base.RunnableStateMonitoringThread.abs_m - Ping level 2 ping failed.
My machine having this requirements
32GB RAM and 100GB disk space.
Can someone help us on this issue. very much appreciated!
Thanks
Wed, 09/26/2018 - 10:10
In reply to Im also encounter this by ferdz_co
Dear Ferdz,
Our forums are not the appropriate place to resolve technical issues. For getting help, please open a support ticket via our customer portal Empower and its eService: https://empower.softwareag.com/eservice
They will ask you for the ARIS Server log files. You can attach the resulting ZIP file on the ticket after creating it via C:\SoftwareAG\ARIS10.0\support\collectLogFiles.bat.
And in case you've just installed ARIS, and it didn't start up at all, then please also attach the ARIS Server setup log files (ARIS_Install.log + ARIS_Install_full.log), located in folder %temp%.
Cheers
Rune
