It seems like this is a very popular error message, but I am getting the error: Unable to connect to ARIS Community. Please connect to the internet.

I am connected to the internet. We do not have any Proxy settings configured for our browser

In Java, I have tried both: User browser settings & Direct Connection and neither of those worked..

I have read through the installation instructions. And I have read through the (FAQ)

Has anyone been able to find a fix for this or a way around it?



by Frank Weyand
Posted on Fri, 10/30/2015 - 15:55

Hmm... did you also tried this, which is also part of the FAQ?


  1. download ARIS Express via: http://download.ariscommunity.com/express.jnlp
  2. do the registration
  3. clear the webstart cache (which will delete the webstart version of express):
    1. via your system environment: open "Java"
    2. first page: temporary internet files, settings, click "delete all"
  4. install the windows executable if not done yet, and start Express
by Ckr Ckr
Posted on Fri, 11/20/2015 - 07:53

I've got the same problem and Frank's advice didn't seem to help with it


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