Wed, 2023-05-31 03:00
2021-10-31 in ARIS Cloud Support
ARIS Cloud Advanced Architect is used.
1. Critical - filter creation does not work. Filter merge as well. When start nothing happens.
2. Import translated attributes does not work properly, we found it does not change the Main group, who knows what else is not changed.
In the BPMN world.
1. Connection mode, when it switched does not work on the BPMN process diagram
2. Critical - when adding a new symbol into filter it does not appear on the symbol panel. It is possible to change, e.g. from existing to new through the menu. Also in BPMN process. What is interesting, that when to take e.g. start event from filter, you'll get another start event on your symbol set, randomly (see screenshot).
Attachments:
Screenshot 2021-10-31 155641.jpg
Screenshot 2021-10-31 155641.jpg
Hi,
I will forward the issue with the BPMN world.
We tested the service release and the bug with the filter creation is not reproducible on our side.
Can you collect the log files within the ARIS10 folder of your user profile, zip them and attach them here?
Thanks,
Frank
Hi Frank,
Could you point please to the folder with logs? We use a thin client (ARIS Cloud Advanced Architect). If it is necessary I can record a screen video. We tried this filter creation from at least 10 different systems - result is the same.
Thanks!
+ one bug - we cannot pass the second step in the templates wizard. Application hangs out and does not respond (see screenshot), only shutdown through task manager
Hi,
I could imagine, that this all has the same reason.
BTW: "thin client" in our (developer) context refers to the portal (browser). Rich / fat / java client is what you are using.
The log files can be found here:
%userprofile%/ARIS10/log
you could zip this folder and attach it here.
Thanks,
Frank
Thanks, I'll do it, but from the new laptop, as on my PC that folder contains all the logs from all clients' java clients, it isn't easy to select what log refers to what.
What is interesting, that on my laptop enterprise performs the same tasks without issue. But ob the fresh client's laptop we have exactly the same issue with the cloud.
I'll do logs, thanks for support.
Hi,
just reproduce the issue, close the ARIS client and get the newest files then... the files also contain the tenant you connected to.
Bye,
Frank
Hi Frank,
These logs are for auto-filter creation.
Thanks!
Maybe you can send me the complete content of the log folder of that machine, where you have the problem.
Thanks a lot, Frank. Will do this obviously.
Hi Alexander.
FYI: creating a filter worked on our side, merging filter as well, but I can confirm, that the creation of a filter based on a database does not work. Same error as for templates, though. The error, in this case, happens on server side, so the client log does not show anything.
I will keep you up to date.
Thanks,
Frank
Sorry, my bad - I had to say that yes, a filter based on DB does not work.
Thank you!
Sorry Frank, but there is +1 more issue, also related to filter. When to log in into DB after you start rich client, ARIS does not 'remember' the previous filter you logged in and suggests by default the Entire method. So you have to log out, then log in with options... for the not mature users it means they will work with Entire method
+1 - BPMN Process - Implicit connections do not work (screenshot)
Hi,
an update:
Bye,
Frank
Thank you Frank,
Point 3 I'll try to get how it happened.
Hi Alexander,
I just checked the BPMN issues:
Connection Mode:
You are right - it does not work anymore. This is a bug and will be fixed for one of the next Service Releases. As a workaround I would recommend our Smart Modelling feature, which means using the small plus buttons around an object when it is selected. By using drag and drop while clicking on a symbol in the small symbols toolbar, which appears on clicking the plus button, it does pretty much the same as the connection mode.
Adding new symbols for BPMN
I do not exactly understand the problem. My question: Did the behavior change for the latest release?
In general the BPMN Designer shows only one symbol, for - let's say - a group of symbols. Groups are e.g. Start events, or Tasks, etc. In general it is the one without a trigger (Start event none). When this symbol is filtered out, some other symbol is choosen for the symbol bar. This should be deterministic and not randomly. When this symbol gets placed, then other symbols are offered to the user, dependent on the context, where the new object is placed; since in BPMN not all symbols are allowed at all places.
Implicit connections
For the implicit connections we have a special handling in BPMN Designer. In regular ARIS diagrams you can put every object into every other object. In BPMN we tried to be as close as possible to the BPMN specification. Which means, that you are able to put objects into pools, lanes and subprocesses, but not into tasks or events, etc. So you also cannot put the enterprise satellites into a task (as shown in your screenshot).
BR
Sascha Schneider
Hi Sasha,
1. Thanks. About other methods, I am aware.
2. When you add a new symbol to the object set you can always manage its representation on the Symbol panel. But not on the BPMN process model. Let say I need to add an intermediate event and I want to see it on the panel. As it works now, I cannot do this. This new intermediate event will be hidden and there is only one way to select it through BPMN menu (as you mentioned). It would be cool if you can manage the set of Symbols as for all other model types - when I need even a standard event (e.g. message), I could select it from the symbol pannel, but like now - I have to place start event and then change symbol through the menu.
3. It also would be cool to add this functionality. As you know it isn't easy to find space on the BPMN process and these implicit connections would solve this problem partly. You know, there are no to many options to show allocated objects - or BPMN model itself, or FAD. Both ways are not ideal. And because using of all these satellites is already not very 'real' BPMN, maybe it makes sense to add this feature.
Regards,
Hi Alexander,
2. Currently it is one of the basic concepts of our BPMN Designer, that we reduce the number of the symbols in the symbols panel in order to reduce the complexitiy. Placing symbols in two steps (or even three steps) allows us to reduce the symbols count, so that we only offer those symbols which are allowed at the placed location. This avoids the - let's say try&error - situation, that the user select a symbol from the symbols bar and would always get a forbidden preview cursor, in a case that the symbol is not allowed anywhere or at the location where he wants to place it.
So in my opinion it is no option to show all symbols as it is in other diagrams.
Too determine exactly which objects are to be shown and hidden in BPMN would need additional configuration possibilities in the administration, which is currently not planned.This would be new feature request. But it would still cause the second problem of the try&error situation.
3. You are right here - we are aware of these problems of space and showing satellite information in our diagrams. I will discuss this solution in our team. Maybe we could add this for a future release.
BR
Sascha
Hi Sascha,
Thank you!
2. If you'd look at EPC model, there much more objects than on the BPMN, so I don't think it would cause a problem with a number of symbols. At the same time, business modeling usually needed only a limited number of all these events, rules etc. Very limited number. I mean, it would not increase the number of symbols on the symbol panel. I completely with you on the try&erreror case, but you have it all-time across all other models.
Hi Alexander,
not all users or customers are able to restrict the number of symbols. With the current approach we are able to offer a BPMN Designer with full amount of BPMN symbols even for an ARIS Basic customer. And it is not too complex to use, even for inexperienced users - which means there are over 100 symbols available without the issue, that a user have to search the one he needs among all available symbols. And the only disadvantage is one or in some cases two additional mouse clicks.
In my opinion the restrictions in BPMN are different as in other diagrams. Modelling by using the smart modelling or the connection mode, then those objects, wich are not allowed to connect with the selected object, are not available in the symbol toolbars. So user can only choose the ones which are allowed. But in BPMN we cannot do that this way, because the filtering depends on the location, where the user wants to place the object.
I still think, that it is worth to have a different concept for BPMN due to the mentioned problems.
BR
Sascha
There is only my view how it would be better from a modeling point of view, that is like my Customer journey ) As I have a big customer now, and they are all not experienced in ARIS, for them 2-3 step click path is complex, I'd say not clear/ transparent where to find an option to change the symbol. Of course, that is just my/ my customer IMHO. Personally, for me the current BPMN model behavior is good, but it would be cool to have an option to switch this behavior to the standard ARIS model.
Anyway, thank you and have a nice weekend )