ARIS Super User Group
Register

View all
Profile picture for user BPS

Different clients simultaneously reported a significant increase in connection interruptions between ARIS Cloud Advanced Architect and Server. Also reported that Architect began to 'hang', so they need to close it through the Task manager.

In fact, today, one of the clients reported more than 30 interruptions during the day (every 15 minutes).

The issue was registered after the update to SR24.

Clients are different, there are no changes in clients' infrastructure. The staff works from different places (in the office, at home), but reports are the same - 'impossible to work because of interruptions'.

Dear Support, could you please check from your side? 

Thank you

Featured achievement

Genius
You like to help others solve their problems by answering questions.
Recent Unlocks
  • KF
  • KH
  • RG
  • Profile picture for user Vee_ARIS
  • Profile picture for user smarty
  • PacMan

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock