Hi , 

I have installed ARIS in the server and I am trying to access ARIS through download client from a Citrix Receiver.

When i tried to launch the application through the download client i am getting the ARIS update pop up but after that it is not getting launched. When checked i can see that the Citrix receiver used is of 32 bit and I know that ARIS does not work in 32 bit. As i am working in Windows 10 I am not able to find the 64 bit Citrix Receiver, can you please help me out on what can be done in-order to work in ARIS.

Previously when working in Windows 7, ARIS was getting launched when tried with Citrix not sure though whether the Citrix used was 32 bit or 64 bit.


Thanks and Regards,

Chethan Rao.

by Kabelo Mangole
Posted on Thu, 08/18/2016 - 11:49

Hi Chethan,

You can bypass this by using the ARISDownloader.jar to access/load the ARIS client, please refer to your ARIS documentation on how to get the ARISDownloader.jar from the ARIS site.


by Runé Becker
Badge for 'Mastermind' achievement
Posted on Fri, 09/23/2016 - 16:50

The ARIS Download Client requires a local JRE installed. Optionally, the ARIS Server could provide a specific "private JRE" as part of the download process.



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