License Key Already in Use

HI Chris,



As you can see in your screenshots, the ARIS says that there is another user using the same license key and is not possible to duplicate the key for users.



You need to check your ARIS Server Key to know how many users can do a login thru ARIS Client.



Open the file setupServerSetting.cfg from \\program files\ARIS7.1\Server\Config



use a Notepad to see the license key line which starts with <licenseservice key=" .....



here you have all the code of license key then look at something like U20 ( 20 users )...

e.g.  <licenseservice key="S999999-Banco da praça S/A-V70svU52 .... --> 52 is a quantity of users that can use the ARIS server in sametime with differentes keys...



But if you have 30 users in Server license key but there is only 20 modelers using ARIS Client, maybe some user session is locked in Server Service.



To looking for who is locked you need to open the ARIS Site Administrator which you find in ARIS Server Machine and open using the command server + nameof server + password then use the commando "sessions" to see who are using the Server in meantime.



If there are two users using the same Key, then you can "terminate" the duplicate session..



 

Best Regards,

André Oliveira

Hello Chris,

the file %userprofile%/ARIS71/cid.bin is unique for each installation of an Aris client.

If the directory %userprofile%/ARIS71/ was copied to another machine (do you distribute Aris as a packaged software onto the users' machines?) Aris Business server would recognize them as identical. The "license is already used" may be a sequential error.

What happened after you followed the advice to delete the cid.bin ?

Regards, Martin

Hello Chris

Could you please let me know how to resolve this issue. I need your help, thanks.

-Aamir