one Project Room locked, one disappeared

Posted by Daniel Walter

Posted on Thu, 10/29/2020 - 10:45 in ARIS Cloud Support

Hello guys,

i cant find one of my project rooms in aris cloud, i was working "in" it for like 10 days and suddenly its not any more in the List after the login.

Clearing the cache did not fix the problem : - /

The other project room is "Locked" - i dont know why, the licence expires 12/2020, the licence of the room which disappeared .. in 2021.

Best Regards

Daniel Walter

ARIS Cloud

532

by Eva Klein

Posted on Thu, 10/29/2020 - 11:04

Dear Daniel,

do you use the same password for both project rooms?What are the names of your ARIS Cloud Project rooms?

I checked our system and find only one active project room. Does your user have a license assigned in the locked project room?

Kind regards,
Eva

by Daniel Walter Author

Posted on Thu, 10/29/2020 - 13:30

Hello Eva Klein,

los project room: walter422 (which i used some days)

locked project room: imp092020 (never used)

Thanks in advance

Best Regards

Daniel Walter

by Eva Klein

Posted on Thu, 10/29/2020 - 15:17

We checked the system and both project rooms are active and looks good.

Do you use for both project rooms the same password for log in? If not, you will only see one project room. Please reset the password for "walter422" if you don't know it anymore.

Project room "imp092020" is also active, but it looks like you have no license assigned to you. Could you please ask another user of the system to assign you the license.

Kind regards
Eva

by Daniel Walter Author

Posted on Fri, 10/30/2020 - 11:41

thanks a lot!

everything works now again, i resettet the password and chose the same password for both projectrooms.

I thought the software groups the project rooms by the primary key EMAIL, now I understand how its works .. thanks lot!

everything works fine :)

Best Regards

Daniel Walter

one Project Room locked, one disappeared

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