Profile picture for user Eliza_China

hi all , i need your help!

   i created a executable process in  ARIS Process Governance ,and started it  successfully,but the requestor couldn't receive the e-mail , i didn't know where i was wrong!

Here is the background information Screenshots:

by Abhijit Das
Posted on Tue, 09/04/2012 - 17:20

Just wondering if you have defined the mail server credentials in the APG configuration like mailrelay.yourcompany.com

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by na xi Author
Posted on Wed, 09/05/2012 - 03:51

dear Abhijit Das :

   could you  tell me where i can defined the mail server credentials?? i'v set the arributes like this:

 

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by Abhijit Das
Posted on Thu, 09/06/2012 - 01:09

Hi,

What you are refering is defining the process to send email to say requestor, reviewer etc.

I am refering the configuration to actually process the email notification to be sent to the person by the mail server.

If you look at the <drive letter c, d etc>/Program Files/ARISAGE1.0/config/age-configuration-setup. Search a line called com.idsscheer.age.email.smtp.host.

 

Thanks

Abhijit Das

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by na xi Author
Posted on Thu, 09/06/2012 - 14:06

dear

Abhijit Das:

  i'v set he mail server like this,but it still  didn't work ! how can i do ?

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by Abhijit Das
Posted on Thu, 09/06/2012 - 17:55

Hi,

I am not sure about SMTP. Generally SMTP is a secure one and you need to provide the valid mail addresses for SMTP. In your case check if xxx@ebpm.com.cn is a valid email address. (I assume ebpm.com.cn is a valid one).

Alternatively try using mailrelay.ebpm.com.cn and see if this works.

Thanks

Abhijit Das

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by na xi Author
Posted on Fri, 09/07/2012 - 05:26

dear

Abhijit Das:

My problem  has been resolved, my configuration  was like below:

thanks very much for your patient answer!

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by Abhijit Das
Posted on Fri, 09/07/2012 - 05:40

Hi,

Thats' great. As I have said SMTP is a secure one. So you have to provide all the necessary information like the password, valid email address etc.

Sometimes you do not want to receive reply for this automated email. In that case you may use mailrelay. But you have to make sure in your email to the user that it is a automated mail, do not reply something like.

Glad it is resolved.

Regards

Abhijit Das

au.linkedin.com/in/profileabhijitdas

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by na xi Author
Posted on Fri, 09/07/2012 - 06:52

^_^,thanks again!

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by R Hernández
Posted on Sat, 11/12/2022 - 16:35

In reply to by Eliza_China

Hi na xi, I would like know,  if this configuration alone solved your problem?

 

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