Today I tried to run "ARIS PPM Cloud Controller 10.5" but unfortunately a CMD window popped up with an error:
# A fatal error has been detected by the Java Runtime Environment:
# EXCEPTION_ILLEGAL_INSTRUCTION (0xc000001d) at pc=0x0000029999a40c06, pid=10172, tid=10196
# JRE version: (11.0.6+10) (build )
# Java VM: OpenJDK 64-Bit Server VM (11.0.6+10-LTS, mixed mode, tiered, compressed oops, g1 gc, windows-amd64)
# Problematic frame:
# v ~StubRoutines::call_stub
# Core dump will be written. Default location: C:\SoftwareAG\ppm\server\acc\hs_err_pid10172.mdmp
# If you would like to submit a bug report, please visit:
# http://www.azulsystems.com/support/
Tell me please how can I solve this problem? How can I fix this error and start PPM?

by Runé Becker
Badge for 'Mastermind' achievement
Posted on Mon, 02/14/2022 - 16:44

Dear Yuriy,

This forum isn't the right place to resolve a specific issue on a running installation. We would need to look into your log files, maybe even inspect your system in a remote session. That can#t be handled here.

I suggest you open a support ticket via Empower and let our product support team help you to check what went wrong and fix this issue.


by Yuriy Stolyarov Author
Posted on Tue, 02/15/2022 - 07:11

In reply to by rbe

Hello Runè

Thank you for your answer. 

I will take your advice and try another way.


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