YS
Hello
I recently tried to do a remote installation of ARIS Connect Server (10.0.22.0.3295151) from a computer running Windows Server 2019 to a computer running Linux.
I chose the Standard installation type (i.e. using the embedded DBMS), and the Required memory option set to "Large".
The installation started successfully, but after 10 minutes the installation was interrupted with the error "Unable to start the system up to app type 'zoo'. The command failed."
When I reinstalled (I wanted to change the "Large" option to "Medium"), the installer showed that the components I selected in the previous installation ("ARIS Server", "ARIS Aware") were already installed.
Tell me please how can I remove the previous incorrect installation on a remote machine running Linux, so that I can then start installing the "ARIS Server", "ARIS Aware" components with the correct parameter "Required memory option"?
Hi
Is immportant to know the problem by seeing the log "ARIS_Install_full.log", usually could be related by not enough requirements to run the Large installation or something else, but this is a guess.
However to install you will need to do via Linux :)
For example to Red hat usally the packages are:
Red Hat
• aris-cloud-agent-<version>.x86_64.rpm
• aris-acc-<version>-1.x86_64.rpm
To uninstall already existing version:
rpm -e {page name}
Eg: rpm -e aris10-acc.x86_64
rpm -e aris10-cloud-agent.x86_64
BR
AO
Hi André
Thank you for your help!
I've attached the log-file of installation to this comment now.
So even if I uninstall aris10-acc.x86_64 and aris10-cloud-agent.x86_64 from a Linux machine and reinstall them, remote installation from a Windows machine won't work?
Note: I installed ARIS Connect Server from a Windows computer that already had ARIS Connect Server installed with a connected database that was hosted on a different server.
Removed ACC using rpm -e aris10-acc-10.0.22.3295151.x86_64
Uninstalled ARIS Administrator using rpm -e aris10adm-10.0.22.3295151.x86_64
Removed ARIS Cloud Agent using rpm -e aris10-cloud-agent-10.0.22.3295151.x86_64
Installed all these three packages again in the same sequence.
Then, from another computer running Windows, I started remote installation of ARIS Connect Server.
As a test, I chose the minimum (s) type of installation.
The installation started, but unfortunately was interrupted again with the same error "Unable to start the system up to app type 'zoo'. The command failed."
I tried running AAC:
1. Starting ACC using the command sh acc10.sh
2. We get to the ACC command line. We enter the command to add node: add node localhost localhost Clous g3h31m
System response:
Agent at localhost:14000 added successfully with logical node name localhost.
There was a warning:
Could not validate Zookeeper ensemble.
cause:
The ACC config parameter zkmgr.zookeeper.app.type is not set.
3. Set node by default with the command: set current node localhost
System response:
Node localhost is set as current node.
4. Check the running services using the command: list
System response:
Node localhost - 16 installed runnables.
ID State Version Type
zoo_s FAILED 10.0.22.0 com.aris.runnables.zookeeper-run-prod
postgres_s STOPPED 10.0.22.0 com.aris.runnables.PostgreSQL-run-prod
cloudsearch_s STOPPED 10.0.22.0 com.aris.cip.y-cloudsearch-run-prod
elastic_s STOPPED 10.0.22.0 com.aris.runnables.elasticsearch-run-prod
umcadmin_s STOPPED 10.0.22.0 com.aris.umcadmin.y-umcadmin-run-prod
adsadmin_s STOPPED 10.0.22.0 com.aris.adsadmin.y-adsadmin-run-prod
abs_s STOPPED 10.0.22.0 com.aris.modeling.components.y-server-run-prod
octopus_s STOPPED 10.0.22.0 com.aris.octopus.y-octopus_server-run-prod
apg_s STOPPED 10.0.22.0 com.aris.age.age-run-prod
copernicus_s STOPPED 10.0.22.0 com.aris.copernicus.copernicus-portal-server-run-prod
ecp_s STOPPED 10.0.22.0 com.aris.runnables.ecp-run-prod
simulation_s STOPPED 10.0.22.0 com.aris.modeling.components.simulationserver.y-simuserver-run-prod
loadbalancer_s STOPPED 10.0.22.0 com.aris.runnables.httpd.httpd-run-prod
dashboarding_s STOPPED 10.0.22.0 com.aris.dashboarding.dashboarding-run-prod
cdf_s STOPPED 10.0.22.0 com.aris.runnables.y-cdf-run-prod
ces_s STOPPED 10.0.22.0 com.aris.ces.y-ces-run-prod
When trying to start all services using the startall command, the system responded:
Could not start all runnables on node localhost.
Unexpected error: Ant start exited with 1
On ariscommunity I found a post https://ariscommunity.com/users/norbertwalter/2019-09-12-startstop-local-aris-server-command-line-windows
In the post said that you can configure the zkmgr.zookeeper.app.type parameter using the command:
set acc zkmgr.zookeeper.app.type=zoo_local
After using this command, the system replied:
Successfully set ACC configuration parameter zkmgr.zookeeper.app.type to zoo_local.
Tried to start all services again with the startall command
The system replied:
Could not start all runnables on node localhost.
Unexpected error: Ant start exited with 1
When trying to start each service individually with the start <name> command, only "postgres_s" was able to start.
After every failed start attempt, the same error "Could not start runnable <NAME> on node localhost: Ant start exited with 1" appeared.
