Profile picture for user fgonzalezn

Hi...

Please, I have problems in connection with ARIS Server, after checking the input fields fro this process (user, password, IP Address, port, secure port). I attach a file with the error showed..What else I must to check?

Thanks for help

File attachments
by Runé Becker
Badge for 'Mastermind' achievement
Posted on Thu, 02/04/2016 - 23:40

Dear Franceso,

There is no attachment shown in your post.

Please provide more information which ARIS server product of which version have you installed?

Cheers

Rune

0
by Francisco Gonzalez Author
Posted on Fri, 02/05/2016 - 00:34

In reply to by rbe

Hi Rune, sorry, I just upload the attachment...

The product is ARIS Architect & Designer, version 9.6..( in Spanish)

Many thanks for your help and possible guide to solve this issue

File attachments
0
by Frank Weyand
Posted on Fri, 02/05/2016 - 08:33

Hi Francesco,

nope, still no files attached.

Please also attach the log files in %userprofile%/ARIS90/log

Bye,

Frank

0
by Francisco Gonzalez Author
Posted on Thu, 02/11/2016 - 18:58

In reply to by Frank Weyand

Hi Frank, how can I reach this log? where is it?

thanks a lot for your help

0
by Runé Becker
Badge for 'Mastermind' achievement
Posted on Thu, 02/11/2016 - 22:01

When you upload a file here, you choose a file on your computer's drive, then click Send it to server, and wait until the upload has finished (when the percentage counter shown next to the status bar of your browser reached 100%).

You can get to the folder %userprofile%/ARIS90/log by pasting that link in the address bar of Windows Explorer. %userprofile% is a Windows environment variable which will be resolved to your personal profile folder, e.g. C:\Users\fgonzalezn\ARIS90\log.

Archive/zip that log folder and attach it to your reply here.

Cheers

Rune

0

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