GD

Good morning,

Kindly asking for assistance.

A users ARIs is failing to launch, even with JAVA downloaded.  It laundhes by default on ADOBE.

by Runé Becker
Badge for 'Mastermind' achievement
Posted on Tue, 08/02/2022 - 10:37

Dear Grace,

I guess your ARIS user has not yet assigned the file extension .JAR files with the installed Java Runtime Environment. To do so, they need to right click on the downloaded ARIS JAR file and select Open with..., then select the JRE program, or if not listed, click Look for another app on this PC, then browse to the JRE installation folder (e.g. Zulu Java 8: C:\Program Files\Zulu\zulu-8\jre\bin), and there select javaw.exe (NOT java.exe!). That assigns the ARIS download client (JAR file) with the JRE and starts ARIS.

Cheers
Runè

0
by Veronika Ellermann
Posted on Tue, 08/02/2022 - 10:41

Hi Grace,

Not sure that I understand your question, here's what I understand: a ARIS user tries to open the download client of ARIS. But instead of opening ARIS it opens Adobe.

1. you should make sure that you have a supported version of Java installed. That could be e.g. from Zulu or Oracle.
2. you need to make sure that the downloaded jar file of ARIS is correctly connected, so that the JAR file is opened with Java. Under Windows you can assign default apps. You may have to change the default from Adobe to Java.
3. you need to make sure that the person has a Architect license.

I know that the Java stuff is a bit tricky, so I would recommend to open a ticket with SAG's service desk.

Best,

Veronika 

0

Featured achievement

Rookie
Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock