Dear Aris Community,
I'm writing in connection with Aris Mashzone 9.6 installation error on Win7
x86 pc.
I have already tried to install Aris Mashzone 9.6, reinstall, update pc,java, flash so i tried everything, but everytime got the following installation error log:
--------------------------------
1 alert DM>
12:48:41 alert DM> To find product error messages, search for the string APP_ERROR>
12:48:41 alert DM>
12:48:42 info CLA> arg #0: -nativestart
12:48:42 alert DM> Time: H okt. 20 12:48:42 CEST 2014
12:48:42 alert DM> Installer client version: 2014-01 (build 9.6.0.0.172)
12:48:42 alert DM> debugLog lvl: info
12:48:46 alert DM> real os: Microsoft Windows 7 Enterprise, version: 6.1.7601
12:48:46 alert DM> No compatibility mode detected.
12:48:46 alert DM> platform: WNT
12:48:46 alert DM> Java system properties dump start.
12:48:46 alert DM> os.arch: x86
12:48:46 alert DM> os.name: Windows 7
12:48:46 alert DM> os.version: 6.1
12:48:46 alert DM> sun.arch.data.model: 32
12:48:46 alert DM> user.name: Rendszergazda
12:48:46 alert DM> user.home: C:\Users\Rendszergazda
12:48:46 alert DM> user.language: hu
12:48:46 alert DM> java.home:
C:\Users\Rendszergazda\AppData\Local\Temp\ZFI_1312\jre
12:48:46 alert DM> java.version: 1.7.0_51
12:48:46 alert DM> java.class.path: sagInstaller.jar
12:48:46 alert DM> sun.os.patch.level: Service Pack 1
12:48:46 alert DM> Java system properties dump end.
12:48:47 alert DM> Windows TS/RDP session: console. There are no other active sessions.
12:49:05 warning DMU> package OA601206PredefInstall.jar has platform value we can't extract, return 'ALL'
12:49:05 warning DMU> package JDBC65Messages.jar has platform value we can't extract, return 'ALL'
12:49:05 warning DMU> package PS60Install.jar has platform value we can't extract, return 'ALL'
12:49:05 warning DMU> package OA60Install.jar has platform value we can't extract, return 'ALL'
12:49:05 warning DMU> package OA60PredefInstall.jar has platform value we can't extract, return 'ALL'
12:49:05 warning DMU> package Siebel60SP3Install.jar has platform value we can't extract, return 'ALL'
12:49:05 warning DMU> package ADK65Install.jar has platform value we can't extract, return 'ALL'
12:49:05 warning DMU> package as400Install.jar has platform value we can't extract, return 'ALL'
12:49:05 warning DMU> package tuxedoInstall.jar has platform value we can't extract, return 'ALL'
12:49:05 warning DMU> package MQ65Install.jar has platform value we can't extract, return 'ALL'
12:49:05 warning DMU> package msmq60Install.jar has platform value we can't extract, return 'ALL'
12:49:05 warning DMU> package OA6011510PredefInstall.jar has platform value we can't extract, return 'ALL'
12:49:05 warning DMU> package OA601159PredefInstall.jar has platform value we can't extract, return 'ALL'
12:49:05 warning DMU> package LotusNotes60Install.jar has platform value we can't extract, return 'ALL'
12:49:07 warning DMU> package OA601206PredefInstall.jar has platform value we can't extract, return 'ALL'
12:49:07 warning DMU> package JDBC65Messages.jar has platform value we can't extract, return 'ALL'
12:49:07 warning DMU> package PS60Install.jar has platform value we can't extract, return 'ALL'
12:49:07 warning DMU> package OA60Install.jar has platform value we can't extract, return 'ALL'
12:49:07 warning DMU> package OA60PredefInstall.jar has platform value we can't extract, return 'ALL'
12:49:07 warning DMU> package Siebel60SP3Install.jar has platform value we can't extract, return 'ALL'
12:49:07 warning DMU> package ADK65Install.jar has platform value we can't extract, return 'ALL'
12:49:07 warning DMU> package as400Install.jar has platform value we can't extract, return 'ALL'
12:49:07 warning DMU> package tuxedoInstall.jar has platform value we can't extract, return 'ALL'
12:49:07 warning DMU> package MQ65Install.jar has platform value we can't extract, return 'ALL'
12:49:07 warning DMU> package msmq60Install.jar has platform value we can't extract, return 'ALL'
12:49:07 warning DMU> package OA6011510PredefInstall.jar has platform value we can't extract, return 'ALL'
12:49:07 warning DMU> package OA601159PredefInstall.jar has platform value we can't extract, return 'ALL'
12:49:07 warning DMU> package LotusNotes60Install.jar has platform value we can't extract, return 'ALL'
12:49:17 info DLIFPP> We are running with local admin privileges.
12:49:17 alert DLIFPP> Windows product name: Windows 7 Enterprise
12:49:17 alert DLIFPP> Windows build lab: 7601.win7sp1_gdr.140303-2144
12:49:17 alert DLIFPP> Windows SP build num: 1130
12:49:58 info CSWP> space required for environment: 2972543528
12:50:08 info Set global var infrastructure.loadbalancer.port to 4080
12:50:08 info Set global var infrastructure.loadbalancer.sslport to 4443
12:50:08 info Set global var infrastructure.memory.model to s
12:50:09 info RWP>
12:50:09 info RWP> locally installed products:
12:50:09 info RWP>
12:50:09 info RWP> NONE
12:50:09 info RWP>
12:50:09 info RWP> products to be installed or added to image:
12:50:09 info RWP>
12:50:09 info RWP>
e2ei/11/ACZ_9.6.0.0.74/InstallMashZone.displayGroup/InstallMashZone :
MashZone
12:50:09 info RWP>
e2ei/11/ACZ_ACS_Infrastructure_9.6.0.0.532/Infrastructure/InstallInfrastructure
: Infrastructure > PPM/MashZone Infrastructure
12:50:09 info RWP> e2ei/11/SJP_1.7.0.0.26/Infrastructure/sjp : Infrastructure
> Java Package
12:50:09 info RWP> e2ei/11/TPL_9.6.0.0.11/License/license : License > Agreement
12:50:09 info RWP> e2ei/11/WIR_9.6.0.2.172/Infrastructure/CustomInstall :
Core Installer Files > Software AG Installer
12:55:37 alert Installing InstallInfrastructure with canonical name e2ei/11/ACZ_ACS_Infrastructure_9.6.0.0.532/Infrastructure/InstallInfrastructure
...
12:55:37 info set
remote.repository.url="file://C:/SoftwareAG/ppmmashzone/installer_temp/repo"
12:55:37 warning Service is not registered: PPMMashZoneCloudAgent96
12:55:37 warning Service is not registered: PPMMashZoneCloudAgent96
12:55:37 info Fully qualified domain name (FQDN) is Win7_1
12:55:37 info Installing InstallMashZone with canonical name e2ei/11/ACZ_9.6.0.0.74/InstallMashZone.displayGroup/InstallMashZone ...
12:55:37 warning Service is not registered: PPMMashZoneCloudAgent96
12:55:37 info Trying to start service: PPMMashZoneCloudAgent96
12:55:37 warning Could not start service PPMMashZoneCloudAgent96 because it is not installed.
12:55:37 warning Could not start service PPMMashZoneCloudAgent96:Could not start service PPMMashZoneCloudAgent96
12:55:37 info set
remote.repository.url="file://C:/SoftwareAG/ppmmashzone/installer_temp/repo"
12:55:37 info Installing
C:\SoftwareAG\ppmmashzone\installer_temp\vcredist\2008\vcredist_x86.exe ...
12:55:47 info Installing
C:\SoftwareAG\ppmmashzone\installer_temp\vcredist\2010\vcredist_2010_x86.exe
...
12:56:07 info Copying files from
C:\SoftwareAG\ppmmashzone\installer_temp\server to C:\SoftwareAG\ppmmashzone\server ...
12:56:14 info Copying files from
C:\SoftwareAG\ppmmashzone\installer_temp\wrapper\windows to C:\SoftwareAG\ppmmashzone\server ...
12:56:14 info Copying files from
C:\SoftwareAG\ppmmashzone\installer_temp\jre\windows\jre to C:\SoftwareAG\ppmmashzone\server\jre ...
12:56:42 info Installing
C:\SoftwareAG\ppmmashzone\server\bin\InstallCloudAgentApp-NT.bat ...
12:56:51 info Executing command "list"
0 installed runnables.
12:56:54 info Executing command "set
remote.repository.url="file://C:/SoftwareAG/ppmmashzone/installer_temp/repo""
Successfully set configuration parameter remote.repository.url to [file://C:/SoftwareAG/ppmmashzone/installer_temp/repo] on node localhost.
Executing command "set startall.stopall.wait.for.last.layer=true"
Successfully set configuration parameter startall.stopall.wait.for.last.layer
to true on node localhost.
12:57:15 info Executing command "configure zoo_s zoo_s tickTime="60000"
clientPort="17050""
Successfully configured runnable zoo_s on node localhost
12:58:40 info Executing command "configure postgres_s postgres_s zookeeper.connect.string="localhost:17050" postgresql.port="17049""
Successfully configured runnable postgres_s on node localhost
12:58:47 info Executing command "configure cloudsearch_s cloudsearch_s zookeeper.connect.string="localhost:17050"
zookeeper.application.instance.port="17048""
Successfully configured runnable cloudsearch_s on node localhost
12:58:54 info Executing command "configure elastic_s elastic_s zookeeper.connect.string="localhost:17050" ELASTICSEARCH.http.port="17047""
Successfully configured runnable elastic_s on node localhost
12:59:44 info Executing command "configure umcadmin_s umcadmin_s zookeeper.connect.string="localhost:17050" CATALINA_PORT="17100"
CATALINA_AJP_PORT="17200""
Successfully configured runnable umcadmin_s on node localhost
13:00:20 info Executing command "configure loadbalancer_s loadbalancer_s zookeeper.connect.string="localhost:17050" HTTPD.servername="Win7_1"
zookeeper.application.instance.host="Win7_1" HTTPD.port="4080"
HTTPD.ssl.port="4443""
Successfully configured runnable loadbalancer_s on node localhost
13:01:13 info Executing command "startall to umcadmin_s"
Successfully started all not-yet running runnables on node localhost up to and including runnable umcadmin_s.
13:01:49 info Executing command "enhance umcadmin_s with createUser trigger only options affected.user="Administrator" affected.pwd="manage""
Error at line 1 of command file
C:\Users\RENDSZ~1\AppData\Local\Temp\sag7550439338664458906_tmp\tmp1568075344166343739commands.tp:
Enhancement Enhancement createUser TRIGGER ONLY failed: Problem executing operation enhancement_createUser on runnable umcadmin_s: The following error occurred while executing this line:
C:\SoftwareAG\ppmmashzone\server\bin\agentLocalRepo\.unpacked\y-umcadmin-run-prod-96.0.0-runnable.zip\exec.xml:347:
Java returned: 2
13:01:49 error APP_ERROR> InstallInfrastructure: ERROR during: Configuring Central User Management ... ( - Error while writing the following ACC
commands: enhance umcadmin_s with createUser trigger only options affected.user="Administrator" affected.pwd="manage"
. Exit status 1)
13:01:49 info com.softwareag.install.common.InstallerException: - Error while writing the following ACC commands: enhance umcadmin_s with createUser trigger only options affected.user="Administrator" affected.pwd="manage"
. Exit status 1
at com.softwareag.install.common.acc.ACCCommand.execute(ACCCommand.java:103)
at
com.softwareag.install.common.actions.ACCAction.execute(ACCAction.java:53)
at
com.softwareag.install.infrastructure.panels.InstallInfrastructurePanel.executePanel(InstallInfrastructurePanel.java:615)
at
com.softwareag.distman.utils.SimplifiedInstallerProgressGroupPanel.installExecute(SimplifiedInstallerProgressGroupPanel.java:325)
at
com.wm.distman.install.PanelThread.executeProgressGroup(PanelThread.java:215)
at com.wm.distman.install.PanelThread.run(PanelThread.java:150)
13:01:49 warning Installation of InstallMashZone skipped due to infrastructure installation errors!
---------------------------------
Could you help me what problem is?