Mashzone 9.6 installation error

Dear Aris Community,



I'm writing in connection with Aris Mashzone 9.6 installation error on Win7

x86 pc.

I have already tried to install Aris Mashzone 9.6, reinstall, update pc,java, flash so i tried everything, but everytime got the following installation error log:



--------------------------------

1 alert DM>

12:48:41 alert DM> To find product error messages, search for the string APP_ERROR>

12:48:41 alert DM>

12:48:42 info CLA> arg #0: -nativestart

12:48:42 alert DM> Time: H okt. 20 12:48:42 CEST 2014

12:48:42 alert DM> Installer client version: 2014-01 (build 9.6.0.0.172)

12:48:42 alert DM> debugLog lvl: info

12:48:46 alert DM> real os: Microsoft Windows 7 Enterprise, version: 6.1.7601

12:48:46 alert DM> No compatibility mode detected.

12:48:46 alert DM> platform: WNT

12:48:46 alert DM> Java system properties dump start.

12:48:46 alert DM> os.arch: x86

12:48:46 alert DM> os.name: Windows 7

12:48:46 alert DM> os.version: 6.1

12:48:46 alert DM> sun.arch.data.model: 32

12:48:46 alert DM> user.name: Rendszergazda

12:48:46 alert DM> user.home: C:\Users\Rendszergazda

12:48:46 alert DM> user.language: hu

12:48:46 alert DM> java.home:

C:\Users\Rendszergazda\AppData\Local\Temp\ZFI_1312\jre

12:48:46 alert DM> java.version: 1.7.0_51

12:48:46 alert DM> java.class.path: sagInstaller.jar

12:48:46 alert DM> sun.os.patch.level: Service Pack 1

12:48:46 alert DM> Java system properties dump end.

12:48:47 alert DM> Windows TS/RDP session: console. There are no other active sessions.

12:49:05 warning DMU> package OA601206PredefInstall.jar has platform value we can't extract, return 'ALL'

12:49:05 warning DMU> package JDBC65Messages.jar has platform value we can't extract, return 'ALL'

12:49:05 warning DMU> package PS60Install.jar has platform value we can't extract, return 'ALL'

12:49:05 warning DMU> package OA60Install.jar has platform value we can't extract, return 'ALL'

12:49:05 warning DMU> package OA60PredefInstall.jar has platform value we can't extract, return 'ALL'

12:49:05 warning DMU> package Siebel60SP3Install.jar has platform value we can't extract, return 'ALL'

12:49:05 warning DMU> package ADK65Install.jar has platform value we can't extract, return 'ALL'

12:49:05 warning DMU> package as400Install.jar has platform value we can't extract, return 'ALL'

12:49:05 warning DMU> package tuxedoInstall.jar has platform value we can't extract, return 'ALL'

12:49:05 warning DMU> package MQ65Install.jar has platform value we can't extract, return 'ALL'

12:49:05 warning DMU> package msmq60Install.jar has platform value we can't extract, return 'ALL'

12:49:05 warning DMU> package OA6011510PredefInstall.jar has platform value we can't extract, return 'ALL'

12:49:05 warning DMU> package OA601159PredefInstall.jar has platform value we can't extract, return 'ALL'

12:49:05 warning DMU> package LotusNotes60Install.jar has platform value we can't extract, return 'ALL'

12:49:07 warning DMU> package OA601206PredefInstall.jar has platform value we can't extract, return 'ALL'

12:49:07 warning DMU> package JDBC65Messages.jar has platform value we can't extract, return 'ALL'

12:49:07 warning DMU> package PS60Install.jar has platform value we can't extract, return 'ALL'

12:49:07 warning DMU> package OA60Install.jar has platform value we can't extract, return 'ALL'

12:49:07 warning DMU> package OA60PredefInstall.jar has platform value we can't extract, return 'ALL'

12:49:07 warning DMU> package Siebel60SP3Install.jar has platform value we can't extract, return 'ALL'

12:49:07 warning DMU> package ADK65Install.jar has platform value we can't extract, return 'ALL'

12:49:07 warning DMU> package as400Install.jar has platform value we can't extract, return 'ALL'

12:49:07 warning DMU> package tuxedoInstall.jar has platform value we can't extract, return 'ALL'

12:49:07 warning DMU> package MQ65Install.jar has platform value we can't extract, return 'ALL'

12:49:07 warning DMU> package msmq60Install.jar has platform value we can't extract, return 'ALL'

12:49:07 warning DMU> package OA6011510PredefInstall.jar has platform value we can't extract, return 'ALL'

12:49:07 warning DMU> package OA601159PredefInstall.jar has platform value we can't extract, return 'ALL'

12:49:07 warning DMU> package LotusNotes60Install.jar has platform value we can't extract, return 'ALL'

12:49:17 info DLIFPP> We are running with local admin privileges.

12:49:17 alert DLIFPP> Windows product name: Windows 7 Enterprise

12:49:17 alert DLIFPP> Windows build lab: 7601.win7sp1_gdr.140303-2144

12:49:17 alert DLIFPP> Windows SP build num: 1130

12:49:58 info CSWP> space required for environment: 2972543528

12:50:08 info Set global var infrastructure.loadbalancer.port to 4080

12:50:08 info Set global var infrastructure.loadbalancer.sslport to 4443

12:50:08 info Set global var infrastructure.memory.model to s

12:50:09 info RWP>

12:50:09 info RWP> locally installed products:

12:50:09 info RWP>

12:50:09 info RWP> NONE

12:50:09 info RWP>

12:50:09 info RWP> products to be installed or added to image:

12:50:09 info RWP>

12:50:09 info RWP>

e2ei/11/ACZ_9.6.0.0.74/InstallMashZone.displayGroup/InstallMashZone :

MashZone

12:50:09 info RWP>

e2ei/11/ACZ_ACS_Infrastructure_9.6.0.0.532/Infrastructure/InstallInfrastructure

: Infrastructure > PPM/MashZone Infrastructure

12:50:09 info RWP> e2ei/11/SJP_1.7.0.0.26/Infrastructure/sjp : Infrastructure

  > Java Package

12:50:09 info RWP> e2ei/11/TPL_9.6.0.0.11/License/license : License > Agreement

12:50:09 info RWP> e2ei/11/WIR_9.6.0.2.172/Infrastructure/CustomInstall :

Core Installer Files > Software AG Installer

12:55:37 alert Installing InstallInfrastructure with canonical name e2ei/11/ACZ_ACS_Infrastructure_9.6.0.0.532/Infrastructure/InstallInfrastructure

...

12:55:37 info set

remote.repository.url="file://C:/SoftwareAG/ppmmashzone/installer_temp/repo"

12:55:37 warning Service is not registered: PPMMashZoneCloudAgent96

12:55:37 warning Service is not registered: PPMMashZoneCloudAgent96

12:55:37 info Fully qualified domain name (FQDN) is Win7_1

12:55:37 info Installing InstallMashZone with canonical name e2ei/11/ACZ_9.6.0.0.74/InstallMashZone.displayGroup/InstallMashZone ...

12:55:37 warning Service is not registered: PPMMashZoneCloudAgent96

12:55:37 info Trying to start service: PPMMashZoneCloudAgent96

12:55:37 warning Could not start service PPMMashZoneCloudAgent96 because it is not installed.

12:55:37 warning Could not start service PPMMashZoneCloudAgent96:Could not start service PPMMashZoneCloudAgent96

12:55:37 info set

remote.repository.url="file://C:/SoftwareAG/ppmmashzone/installer_temp/repo"

12:55:37 info Installing

C:\SoftwareAG\ppmmashzone\installer_temp\vcredist\2008\vcredist_x86.exe ...

12:55:47 info Installing

C:\SoftwareAG\ppmmashzone\installer_temp\vcredist\2010\vcredist_2010_x86.exe

...

12:56:07 info Copying files from

C:\SoftwareAG\ppmmashzone\installer_temp\server to C:\SoftwareAG\ppmmashzone\server ...

12:56:14 info Copying files from

C:\SoftwareAG\ppmmashzone\installer_temp\wrapper\windows to C:\SoftwareAG\ppmmashzone\server ...

12:56:14 info Copying files from

C:\SoftwareAG\ppmmashzone\installer_temp\jre\windows\jre to C:\SoftwareAG\ppmmashzone\server\jre ...

12:56:42 info Installing

C:\SoftwareAG\ppmmashzone\server\bin\InstallCloudAgentApp-NT.bat ...

12:56:51 info Executing command "list"

0 installed runnables.



12:56:54 info Executing command "set

remote.repository.url="file://C:/SoftwareAG/ppmmashzone/installer_temp/repo""

Successfully set configuration parameter remote.repository.url to [file://C:/SoftwareAG/ppmmashzone/installer_temp/repo] on node localhost.

Executing command "set startall.stopall.wait.for.last.layer=true"

Successfully set configuration parameter startall.stopall.wait.for.last.layer

to true on node localhost.

12:57:15 info Executing command "configure zoo_s zoo_s tickTime="60000"

clientPort="17050""

Successfully configured runnable zoo_s on node localhost

12:58:40 info Executing command "configure postgres_s postgres_s zookeeper.connect.string="localhost:17050" postgresql.port="17049""

Successfully configured runnable postgres_s on node localhost

12:58:47 info Executing command "configure cloudsearch_s cloudsearch_s zookeeper.connect.string="localhost:17050"

zookeeper.application.instance.port="17048""

Successfully configured runnable cloudsearch_s on node localhost

12:58:54 info Executing command "configure elastic_s elastic_s zookeeper.connect.string="localhost:17050" ELASTICSEARCH.http.port="17047""

Successfully configured runnable elastic_s on node localhost

12:59:44 info Executing command "configure umcadmin_s umcadmin_s zookeeper.connect.string="localhost:17050" CATALINA_PORT="17100"

CATALINA_AJP_PORT="17200""

Successfully configured runnable umcadmin_s on node localhost

13:00:20 info Executing command "configure loadbalancer_s loadbalancer_s zookeeper.connect.string="localhost:17050" HTTPD.servername="Win7_1"

zookeeper.application.instance.host="Win7_1" HTTPD.port="4080"

HTTPD.ssl.port="4443""

Successfully configured runnable loadbalancer_s on node localhost

13:01:13 info Executing command "startall to umcadmin_s"

Successfully started all not-yet running runnables on node localhost up to and including runnable umcadmin_s.

13:01:49 info Executing command "enhance umcadmin_s with createUser trigger only options affected.user="Administrator" affected.pwd="manage""

Error at line 1 of command file

C:\Users\RENDSZ~1\AppData\Local\Temp\sag7550439338664458906_tmp\tmp1568075344166343739commands.tp:

Enhancement Enhancement createUser TRIGGER ONLY failed: Problem executing operation enhancement_createUser on runnable umcadmin_s: The following error occurred while executing this line:

C:\SoftwareAG\ppmmashzone\server\bin\agentLocalRepo\.unpacked\y-umcadmin-run-prod-96.0.0-runnable.zip\exec.xml:347:

Java returned: 2

13:01:49 error APP_ERROR> InstallInfrastructure: ERROR during: Configuring Central User Management ... ( - Error while writing the following ACC

commands: enhance umcadmin_s with createUser trigger only options affected.user="Administrator" affected.pwd="manage"

. Exit status 1)

13:01:49 info com.softwareag.install.common.InstallerException:  - Error while writing the following ACC commands: enhance umcadmin_s with createUser trigger only options affected.user="Administrator" affected.pwd="manage"

. Exit status 1

        at com.softwareag.install.common.acc.ACCCommand.execute(ACCCommand.java:103)

        at

com.softwareag.install.common.actions.ACCAction.execute(ACCAction.java:53)

        at

com.softwareag.install.infrastructure.panels.InstallInfrastructurePanel.executePanel(InstallInfrastructurePanel.java:615)

        at

com.softwareag.distman.utils.SimplifiedInstallerProgressGroupPanel.installExecute(SimplifiedInstallerProgressGroupPanel.java:325)

        at

com.wm.distman.install.PanelThread.executeProgressGroup(PanelThread.java:215)

        at com.wm.distman.install.PanelThread.run(PanelThread.java:150)



13:01:49 warning Installation of InstallMashZone skipped due to infrastructure installation errors!





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Could you help me what problem is?