ARIS Express not starting anymore, only the splashscreen appearing for a while.

Jacques Delhaye on May 19, 2015

I had installed and run ARIS Express 2.4b on Windows 7 Professional succesfully in october 2014 and later the same year. Since begin 2015, when the program is launched, the splash screen is displayed during about 15 seconds, then it disappears, the program doesn't start effectively. At the same time the process ARIS Express vanishes from the task manager. When trying a second time, the program stops after about 3 seconds.

On first january 2015, my organization's IT-system underwent a major configuration change since the merging with another institution.

We've been doing all possible trouble shooting unsuccessfully. No error message is displayed. No useful logfile information has been found.

I'm desperately searching a way to find out what's forcing ARIS Express to stop.

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10 Replies

Gerald Schroeder on May 19, 2015 - 16:54

Hello Jaques,

in general you can find a log-file here: %USERPROFILE%\ARISExpress\server\log. It's called server0.log.

Maybe you get more information about the reason of the error there. Good luck!

Best regards

Gerald

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Frank Weyand on May 19, 2015 - 17:53

Hi there are two folders, actually:

%userprofile%\ARISExpress\log

and

%userprofile%\ARISExpress\server\log

You can attach them (all) here and I will have a look. Especially, the first folder is relevant.

Bye,

Frank

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Jacques Delhaye Author on May 20, 2015 - 16:15

Thanks for having answered my post, Gerald and Frank !

There's no folder %USERPROFILE%\ARISExpress\ on my system driver - %USERPROFILE% = C:\Users\JDelhaye .

I only found an empty folder ARISExpress under %USERPROFILE%\AppData\Local\Temp . I've deleted this folder and then run the program. Before it stops, it creates this folder again.

Maybe something else to check or try ?

Regards,

Jacques

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Frank Weyand on May 20, 2015 - 16:33 as Reply to Jacques Delhaye

Hi,

then there is something wrong with your user profile. Maybe your IT can help you out here.

BTW: the windows version does not create a log file, because it needs to create the folder first. Maybe your system does not allow to create a folder there.

You can try to start express as a webstart version (http://download.ariscommunity.com/express.jnlp).

Switch on the java console via the system panel, and you may see some loggings there.

Bye,

Frank

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Jacques Delhaye on May 20, 2015 - 17:05

I've already tried to start express as a webstart version but the download of the jar files fails - see screenshot in attached file.

We'll check my user profile tomorrow with IT-system people. The rights to create a folder there have been checked... It is allowed.

Thanks for your help.

Attachments

Java Web Start ARIS Express.docx

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Frank Weyand on May 21, 2015 - 08:22

Hi,

it most likely is not allowed to download express as webstart version.

The PngEncoder is the first file, and it does not come as a zip file, what it actually is... another point to clarify with your IT.

Bye,

Frank

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Jacques Delhaye Author on May 28, 2015 - 15:41

Thanks for your advice.

There must be something wrong indeed on my Windows workstation. Despite our efforts, we don't find out what.

Feedback...

There are other users of ARIS Express in the institution, but I'm the only one where it has stopped working.

System engineers have cleaned my PC, reinstalled the application, checked the folders and files access rights, and even recreated my user profile... Nothing helped.

I logged in with my user on another workstation from the institution-network and there was no problem to install and use ARIS Express. No login was required by ARIS Express. So there's no problem with my user. This doesn't mean that my user profile is OK, I know.

On my Windows 7 system there's nothing special : Office 2013, PuTTY, WinSCP, Eclipse, Tomcat.

As a radical way to solve the problem, my Windows will be reinstalled.

Regards

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Frank Weyand on May 28, 2015 - 16:28 as Reply to Jacques Delhaye

Hi Jacques,

sorry, I did not see... Question: is there any reason why you are using the webstart version? Why not downloading and installing the Windows-Version?

Bye,

Frank

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Jacques Delhaye Author on May 29, 2015 - 16:56

Hello Frank,

We don't use the webstart version here, we download and install the Windows version. I've only tested the webstart version to gather more information about the problem as you told me to do so. But the webstart version also fails : the download of .jar files crashes - see posts dated 2015-05-20 above. I should test the webstart version on another workstation where the Windows version works properly. And then if it works there, will I find out why it doesn't on my workstation...

ARIS Express can't be blamed for that problem. There's something wrong for it in my Windows, such a problem can happen with a software product. Reinstall Windows is a solution even if it's frustrating not to know what caused the failure.

I already took too much of your precious time.

Many thanks for your help,

Bye,

Jacques

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Frank Weyand on May 29, 2015 - 17:28 as Reply to Jacques Delhaye

Hi Jaques.

This can be easier. Just copy the installed folder from another machine, where it worked, and execute the ARIS-Express exe.

Example: on my machine, ARIS Express (windows version) is installed in "C:\Program Files\ARIS Express"

Copy the whole content of this folder (should be about 250 MB or so) to your machine.

In the folder "C:\Program Files\ARIS Express\client", there is a file "ARIS Express.exe". Just click onto this file. Only thing you are missing is the assignment of the adf file type to this exe... but you can do this by hand.

Bye,

Frank

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