Last week, my ARIS users encounter this error and they couldn't access ARIS but after a few minutes, they tried to login again and it worked.

Can anybody explain to me why this had happened? The cause and how can it be prevented? Thanks!

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by Zuheb Zeeshan (Zee)
Posted on Mon, 07/18/2016 - 13:49

Dear Julie,

Are you authenticating your credentials via LDAP?, if yes , did the recent password change reflected?



by Thierry Andry
Posted on Thu, 08/04/2016 - 15:20

Dear Julie.

The screenshots provided doesn't give you many information for troubleshooting.
On previous version of ARIS, it was generating a dedicated log file that would allow pin pointing the root cause.

My assumption based on those symptoms is that the connection to the ldap stays always open on ARIS side but the AD/fw will close it if Idle too long.
ARIS will then retry after few seconds/minutes to re-establish a new connection.

by ariz fernandez
Posted on Tue, 01/22/2019 - 17:31

same error as mine. password is not changed. any suggestions?


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