Publisher export completes succesfully but doesn't refresh

Hi James,

I never had such a problem. Do you use a versionable database and have activate the "workspace" option when you create a update of your export?

Regards,

Jens

Yes, whether I check the 'workspace' box or version the database and then try to export the version it makes no difference.

What is really odd is that it'll work fine for a while, say 3 or 4 updates but then at some point it will stop updating certain models.

We've had this happen about 5 or 6 times now and evrytime I've had to revert to creating a new export. As I said, this isn't ideal as we give out URLs of various models to staff and obviously a different export means that there are different URLs.

Hi James,

I recommend you to send all log files to the Software AG Support team and ask for help.

But there is one thing you could do in the meanwhile to prevent that the Business Publisher URLs changed after every recreation of a webexport:

Go to your layout folder (Standardname is "default") and then open the "config" folder and edit the file "layout.cfg.xml".

Search for the XML-tag "externalLink" and set the value of the attribute to "ProfileHash". After the change you have to restart your Business Publisher server. This setting generates external links with a hash which should be the same for every export with the same name.

If you do not have this option in this file you should update your server to the current release.

This is a snippet of the option comment:

"Defines the way how the profile is encoded in external links

Hi,

We are having issues publishing. Our new content is NOT visible to users using Business Publisher.

I suspect the system is picking up a default filter, although we don't select it when we publish the new content.  We can see this under profiles, both exports appear, but both use the same filter.

We want Anonymous users to see All content, and Anonymous is selected in the profile view.

Anyone have similar problems?

Thanks,

Sylvia

Hi Jens,

Unfortunately the version we're on doesn't have those options in the layout.cfg file, though that does sound like a very useful solution - I'll certainly take a look when we upgrade.

I have resolved our original issue for now by having the repository and publisher services bounced. No doubt in time it will happen again, so when it does I'll get the log files and try to establish the root cause via support.

Thanks for your help - much appreciated.

James.

We're having similar issues, what version are you on James?

Thanks,

Sylvia

We're not using the straight Aris version but are using Oracle BPA which is a rebadged version of Aris. The version we're using is 11.1.1.3.0 so I don't know what that translates to in Aris versions.

We have been seeing similar problems where publisher works fine for a while, then after publishing several times, certain models are not updated. We are also using Oracle BPA - 11G R1, and have been experiencing this problem for a while. I have been working with Oracle support, but so far no luck, as nothing seems to be in the log files to indicate that a problem has occurred.

We are using a versionable database, but do not select the Workspace option when updating the publisher.

Jen's suggestion to update the config file seems promising, but not sure that will be available to us in this version.

Sylvia, are you using ARIS or Oracle BPA?

Carl - If you download the latest version from oracle edelivery I can confirm that it has the options as described in Jen's earlier post. I can confirm that it's not available in 11G R1.

James,

Thank you. We just started looking to upgrade this morning. I appreciate your confirmation. I am hoping the refresh problem is resolved, but if not, at least the URL links won't be broken when we delete and re-create the publisher export.

Fingers crossed Carl.

I'd be grateful if you could let me know how you get on, then I can push for an upgrade on our setup if you find this problem has been resolved.

Will do James - it may be a few weeks to get the upgrade done. We'll continue to watch for the problem, and if it occurs we will probably change our daily process to always delete and re-create the export. WIth the config change Jen suggested to keep URL's static, there may be no user impact from that.

Some more info on this...

I logged an SR with Oracle and they had a look at the logs. One of the lines that stood out was this...

- Is export in update mode: false

I don't know if this line in the log is meaningful. I do know that when I perform an update to a publisher export and it doesn't update, I'm not doing anything different to when it does successfully update.

Oracle rather unhelpfuly suggested I try to 'update' the export by selecting the export and pressing 'update' - I have no idea how they thought I was updating the export!!

Anybody familiar with this line in the log or know why it's showing as 'false'?