KS

Hello,

I am getting below error in Aris Aware data feed editor. Anyone faces such issue ?

Regards 

Kartik Sarangi

by Runé Becker
Badge for 'Mastermind' achievement
Posted on Mon, 02/18/2019 - 10:57

Dear Kartik,

This indicates that the connection from your browser to ARIS Aware, more precisely ARIS Connect Server, is either not stable or has a too low bandwidth to keep your session alive.

Cheers

Rune

0
by Kavita Sachdeva
Posted on Tue, 02/19/2019 - 07:15

Hi Rune,

Bandwidth is not an issue. Please confirm how can we test the connectivity between the browser and ARIS Connect Server

Thanks,

Kavita

0
by Runé Becker
Badge for 'Mastermind' achievement
Posted on Tue, 02/19/2019 - 13:30

Dear Kavita,

First, I suggest to use the browser's built-in developer tools and inspect the network communication. In Chrome hit the F12 key and click on the Network tab:

If that observation doesn't reveal a bottleneck in terms of timeouts or too long loading times, then please open a support ticket via Empower. Here in a forum we can't resolve technical issues.

Cheers

Rune

0

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