KM

Hi,

 

I have registered by creating the username successfully in website. But unable to login. The message that I am getting is below. Please let me know how to resolve this.

'Unable to connect to ARIS Community. Please connect to the Internet when running ARIS Express for the first time so that your login data can be checked. In addition, please check your system's proxy settings under Internet Options'

Regards,

Koti

by Frank Weyand
Posted on Mon, 01/06/2014 - 16:14

Hi,

different reasons are possible.

1.) Your network does not allow for java applications to connect to the internet

-> in that case, ask your IT

2.) your proxy settings are not correct.

-> please check them

3.) in case of the windows version, the used software is not able to get through the proxy

proceed like this:

a.) install the webstart version (http://download.ariscommunity.com/express.jnlp)

b.) start and register

c.) uninstall the webstart version via the java panel, in the system panel

d.) now ARIS Express, also the windows version is registered.

I would start with "3.)"

Bye,

Frank

0
by Cipriano Rivera
Posted on Mon, 10/17/2016 - 19:17

Hi Frank, 

How can i do the step: uninstall the webstart version via the java panel, in the system panel

Regards, Rivera

0
by Frank Weyand
Posted on Tue, 10/18/2016 - 08:42

Hi Rivera,

on the first page of the java panel: temporary internet files, settings, click "delete all".

Bye,

Frank

0
by Bernd Worsch
Posted on Wed, 12/07/2016 - 03:49

Hi There,

while installing my username/password would not be accepted using an ubuntu box with iced tea java. Resetting my password to something without an "@" using just letters and digits helped.

Regards Bernd

0

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