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Hello everyone,

I started a new job and I am having some trouble with ARIS 9.8

I am running on :

Windows 7 64bit

Firefox 32bits

I installed Java JDK 8u91 64bits AND JRE 8u91 32bits

Whenever I launch ARIS Archistect/Designer from the downloadClient page, and after opening a few files or browsing a little, ARIS suddenly closes, without warning nor error.

I checked ARIS's logs and there is no mention of any crash, only connection, file opening then nothing.

I already tried updating java, downgrading it, installing only the 32 bits or 64bits, installing 32 before 64 and 64 before 32 but I alway end up in the same situation.

Some coworker with the exact same configuration doesn't have the same problem, I am officialy out of ideas.

Anyone have any clues about what I can do to fix this bug ?

Thanks in advance.

by Frank Weyand
Posted on Fri, 09/30/2016 - 17:40

Hi,

could you attach the ARIS client log files here?

Everythink in %userprofile%\ARIS90\log would help. Just zip the files and attach the archive, so I can have a look.

Bye,

Frank

0
by Runé Becker
Badge for 'Mastermind' achievement
Posted on Fri, 09/30/2016 - 17:44

I'd recommend you to contact Software AG Global Support ARIS on Empower or by phone. They will need your ARIS log files from folder %UserProfile%\ARIS90, probably also those from on the ARIS Connect/Design Server where you lost the connection.

Cheers

Rune

0
by André Vitor Oliveira
Posted on Fri, 09/30/2016 - 21:47

Hi Anthony,

Try to set using this configuration:

- Java Plug-in 32 bit, version 1.8.0_66-b18

- Mozilla 32bit, version 45.3.0

- At least 8GB of Ram and disk with at least 20 Gb free.

- Before to start the ARIS, delete the temp files from Java Plug in option ( control panel ) and also delete ( or move ) the ARIS folder from your computer ( C:\users\ARIS90\ ). This procedure will force the ARIS begin the download again from server.



BR,

AO

0

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