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Hi, 

Has anyone else had an issue with the amount of font displaying on objects differing depending if you are in ARIS Architect, ARIS Connect Designer & ARIS Viewer? (see images attached)

If so, what have you implemented to resolve this? We already have the font size set to 'Size 8'. 

We are using the following versions:

Portal version: 10.0.20.1.2824117 (Wednesday, November 23, 2022 at 05:10:34 GMT)

ARIS version: 10.0.20.1.2824117 (Wednesday, November 23, 2022 at 06:58:42 GMT)

Thanks, 

Leanne

 

 

by Michael Hubbard
Posted on Tue, 03/28/2023 - 17:12

Hi Leanne. I just thought I would chime in so you know you are not unique or special in regards to this issue. We had noticed this "rendering" issue mid last year (2022), but I didn't open a SAG ticket as I didn't feel it was a very serious issue as it wasn't really affecting us adversely.

So sorry, no solution. Maybe someone else out there in the Aris Community will jump in with a solution, but I suspect this is a SAG ticket item if we want it fixed. I will keep watching your post to see if anything else comes in that can help us both out.

1
by Leanne Wotton Author
Posted on Wed, 03/29/2023 - 10:17

In reply to by mikhubb

Hi Micheal, 

Glad to hear it's not just us - perhaps it's something I will raise with SAG as you suggested. 

1
by Leanne Wotton Author
Posted on Wed, 04/19/2023 - 14:03

Just in case anyone else is having this issue, following the steps below seemed to resolve the issue for us.

  • ARIS Connect Designer uses the fonts from Architect / Administration / Configuration / Conventions / Font formats
  • ARIS Connect Viewer uses the font from Administration / Evaluations / Fonts.

Follow these steps to add the font to Administration / Evaluations / Fonts. 

  1. Double check on ARIS Connect Editor which font is taken. For example, ARIAL is used.
  2. Start ARIS Architect and select ARIS / Administration
  3. Go to: Evaluations / Fonts
  4. Right-click on Fonts. The font has to be added.

To add the font:

  1. Select "Add font"
  2. Select the C:\Windows\Fonts directory. Add the font name, for example, ARLRDBD.ttf
  3. (In case the selection of C:\Windows\Fonts is not available, download the font first to your Desktop. Then add it from your Desktop)

Please note:

  • There may be several fonts in one font family to add.
  • For example ARIAL. Add all fonts you have from the ARIAL font family.

Prerequisite:

  • The font needs to be available on C:\Windows\Fonts
  • In case the font is not available on C:\Windows\Fonts it needs to be applied for "all users". This needs Administrator rights.

Hope that helps!

2
by Michael Hubbard
Posted on Thu, 04/27/2023 - 00:50

Thank you for posting the solution Leanne. It worked for me as well exactly as you described.

Our issue seemed to be with a Calibri font. Added the font and the "rendering" looks the same in Edit and Published mode. Awsome.

How did you find the solution? Did you actually open a SAG ticket?

A perfect example of the Aris Community at work. :-)

Thanks again.

1
by Leanne Wotton Author
Posted on Thu, 04/27/2023 - 09:05

In reply to by mikhubb

Great to hear it's solved the problem for you too! I do like a simple solution!

Yes, I raised an Empower ticket with SAG & they responded with those instructions.

:-)

1

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