MT

ARIS 10 SR2.  I'm trying out the various subordinate fact sheets, and most of them behave as I would expect.

The "Matrix" fact sheet doesn't do anything, though.  All I get is an animated progress bar saying "Loading matrix model", and nothing happens.

Is there something I'm missing?  Should I be able to use the matrix view in Connect?

by Runé Becker
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Posted on Thu, 07/19/2018 - 16:25

Dear Martin,

The model type Matrix model is supported in Connect Viewer since ARIS 9.8 SR6:

https://www.ariscommunity.com/users/serenal/2017-06-20-aris-connect-display-matrix-model

And since ARIS 10.0 SR4 we support also in Connect Designer creating matrix models:

https://www.ariscommunity.com/users/elba/2018-04-17-aris-10-service-release-sr-4-has-been-released-today

Are you using a specific Connect configuration/modification set?

When you use "classic" does your matrix model gets loaded then?

And how about creating a new very simple matrix model in Architect: Does that gets loaded in Connect?

If that doesn't help, I suggest to raise a support ticket to inspect your ARIS Connect Server installation by Global Support ARIS.

Cheers

Rune

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