Mon, 2020-08-24 16:00
Hi,
I am a brand new user and need to setup new users for ARIS Cloud. I have setup my first new user but when they login get the error "You do not have the privileges required to access the data".
I would assume I need to go into Cloud administration to setup the privileges. However if I click on "Cloud Administration - start" I just get a blank screen. If I click on "Cloud Administration - download" it downloads a PLADMIN JAR file.
So, am I correct in assuming privileges are setup through Cloud Administration. And, if so, how do I get it to run.
Thanks
Neil
Hi Neil
I assume you didn't allocate a license to the users . See attached description.
To this remark
". However if I click on "Cloud Administration - start" I just get a blank screen. If I click on "Cloud Administration - download" it downloads a PLADMIN JAR file."
Download the jar file (Java Archive File) "PLADMIN_<your ARIS Cloud region>.ariscloud.com_<your project room>.jar" with your browser
Open the file with your Java Runtime Environment e.g doubleclick on the .jar file
Remark:
“jar” file type extension is per default assigned to the JRE (Java Runtime Environment).
Just double click the jar file and ARIS Cloud Administration is downloaded/started.
You assigned file ending “jar” to another software? (e.g. WinZIP) This is not the default… use “open with…” or use a local JRE.
Best regards
Christoph
Thanks Christoph,
I have now managed to get the Cloud Administration working. I tried it on another laptop and all worked fine. It seems the original laptop was locked down too securely.
Thanks for your help.
Neil