I am a brand new user and need to setup new users for ARIS Cloud.  I have setup my first new user but when they login get the error "You do not have the privileges required to access the data".

I would assume I need to go into Cloud administration to setup the privileges. However if I click on "Cloud Administration - start" I just get a blank screen. If I click on "Cloud Administration - download" it downloads a PLADMIN JAR file.

So, am I correct in assuming privileges are setup through Cloud Administration. And, if so, how do I get it to run.