Profile picture for user paulo.lima

Dear all,

I've been trying to login into ARIS Cloud for a couple of hours with no success at all.

Firstly we got a problem in ARIS Cloud certificate (please refer to the image). 

Now this problem this is solved but none of hour user credentials are accepted - not even for the "forgotten password".

Accordingly to Murphy's Law - I have a meeting with the company's CIO and team in a few minutes and I was not able to update and publish the models as I was supposed to do.

Any help will be extremely appreciated.

Thank you.

by Alexander Tatarinov
Posted on Fri, 10/07/2016 - 05:46

Use different PC, internet explorer, chrome.

We had the same issue yesterday with chrome, but it worked wit internet explorer (or rise verse, do not remember)

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by Christoph Lorenz
Posted on Fri, 10/07/2016 - 08:48

Hi

Yesterday there were an issue with the certificates of ARIS Cloud. It works again. If you still have problems, please tyr to delete the browser cache.

regards

Christoph

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by Paulo Lima Author
Posted on Sat, 10/08/2016 - 20:27

Hi Alexander and Christpher,

Thanks for the tips - Indeed the Aris certificate was expired and due the company's policies I was not able to login at all. The certificate issue was solved. 

Thank you anyway, regards

 

0

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