I must use Aris Architect for my university study. So I registered for the educational package and downloaded Aris Architect 10 and the education license.

I installed it with the local standard database and started ARIS Architect after the installation has finished.

Now I only see the following screen. I tried using the username "system" and the password "manager" but nothing worked. Also I tried to reinstall ARIS several times, but I still getting this screen.

In the forum I read many articles talking about this problem, but I still got no solution.

The "ARIS local 10" service also runs in the background, but ARIS Architect still can't connect to it.

Also when I try to rerun the setup script and check "Adapt Installation" or "Update license" I get the following alert.

by Andreas Weiss
Posted on Thu, 04/02/2020 - 23:41


it looks like that the LOCALSERVER is not starting. Can you please provide the logfiles ? 

Please execute the collectLogFiles.bat in C:\SoftwareAG\ARIS10.0\LOCALSERVER\support-localserver ( if your installtion directory is   C:\SoftwareAG ) . After the execution you will find in the same directory a file named  

Kind Regards,




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