Can a search activity on the internet, or the entry of data into a database via an interface, be considered a User Task?

by Klemens Hauk
Posted on Sun, 05/14/2023 - 11:18

A "User task" is defined as an activity of human interaction with an IT system. All activities executed automatically by a programm or interface must be defined as "Service task".



by Sissy Focus Author
Posted on Sun, 05/14/2023 - 18:12

In reply to by keha

thank you for the answer,but in my case, can a research activity for an article on the Internet for a scientific publication be considered a user task?


by Klemens Hauk
Posted on Sun, 05/14/2023 - 19:03

Thank you for the more precise question. For sure this is a "user task". It is not a "manual task" because the internet as "IT system" is needed to perform this task.




by M. Zschuckelt
Posted on Mon, 05/15/2023 - 08:26

It depends, what the purpose of your modelling is. If your purpose were to model the design of an IT supported process for a workflow engine, you would probably want to answer the question "is this activity going to show up as a task in the inbox of a user/role participating in the workflow?" If yes, it would be a user task. If this role would perform some other IT-supported things at the same time before the workflow moves on to the next role, performing the research activity might be too granular. You would drive your users nuts, if they keep on completing tasks from their inbox leading to new tasks popping up immediately that concern the same topic. This would be like "micro management". In this case it would make more sense to have a single user task - maybe with a comprehensive user interface allowing the search for articles among other useful things in the same context.


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