Profile picture for user Tim Ruijters

Hi,

What are best practices regarding upgrading to ARIS 9?

Why should you upgrade? When should you consider to upgrade?

Is it smart until other customers have upgraded?

Will it be easy to upgrade? What problems can you expect?

Do you upgrade the application layer or do you have to make changes to content (flows) as well?

Are there tips available?

How much time/ money does an upgrade cost?

Regards,

Tim Ruijters

by John Bertolet
Posted on Tue, 04/23/2013 - 17:33

Great questions, I would like the same answers!

Based on past experience, I would suggest waiting until at least the first major service release . . . .

 

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by Ivo Velitchkov
Posted on Wed, 04/24/2013 - 15:40

I have a simpler question: is it released? If yes, where can it be downloaded from? (currently not available in the download centre)

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by Ivo Velitchkov
Posted on Thu, 04/25/2013 - 15:31

I did and I will. Last time I aksed about 10 questions, got answer to 2 and I hear similar ratio from others. I would recommend Q&A time to be 50%. 

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by Alexander Cherednichenko
Badge for 'Answermachine' achievement
Posted on Thu, 04/25/2013 - 23:40

Nina, sorry but as for me last webinar was useless – no one concrete answer at Q&A, no platform structure, no system demonstration, no date of ARIS release (I remember that promised date was Q1 13) – only declarations about doubtful benefits

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by Sam Nguyen
Posted on Fri, 04/26/2013 - 00:27

I had 2 questions and one of them was about when ARIS 9 is released but none of them has an answer. Also the slides and recorded presentation have not been distributed as promised, or just I did not get it?

 

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by Ivo Velitchkov
Posted on Fri, 04/26/2013 - 00:30

Fully agree with Alexander. 

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by Nina Uhl
Posted on Fri, 04/26/2013 - 09:03

Dear all,

Thanks for your feedback and sorry but we received about 250 questions, and we tried to answer as many as possible in the q&a session. The remaining ones are being answered now by email, please be patient. We are trying to satisfy each participant. And if there is still something unclear, you always have the option to directly ask your account manager.

It always takes a few days to prepare the recorded presentation and send it. Of course, you will receive it - as always.

ARIS 9 will be released beginning of next week.

If there is anything else unclear, please let me know.

Have a great weekend

Nina

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by Ivo Velitchkov
Posted on Fri, 04/26/2013 - 10:27

Nina,

 

The sheer number of questions is an important feedback in itself. As I don't believe there are many that surprised you, the rest could have been answered already in previous communication via the brochures, webinars, this community and other channels. Maybe you are happy taking it as an indication of interest but they show another thing as well - the perception that things are kept unclear for purpose.

And speaking of feedback, IMO since the beta release last year, getting feedback on the release from a larger group than a few chosen clients would seriously increase the quality of the software. The consideration of trade secrets and competition was probably one of the decision factors for this approach, but I think these are less valid in the highly connected world we live in.

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by Nina Uhl
Posted on Fri, 04/26/2013 - 11:43

Dear Ivo,

Thanks again, feedback is always appreciated.

If I understand you correctly, you were expecting more information about ARIS 9 in advance to the first webinar last Tuesday. Well, we are promoting ARIS 9 and the new features and functions since last September with live demos at ProcessWorld, press releases, emailings, webinars, events (e.g. CeBIT) and newsletters. If you still feel not well informed or missed anything, please contact your account manager so he can discuss this issue with his marketing department.

Not even the testing but also the development of ARIS 9 was happening in close cooperation with our customers. It is not possible to give this opportunity to everyone but I will forward your concern to our product management.

Best regards

Nina

 

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by Sam Nguyen
Posted on Sat, 04/27/2013 - 16:47

Hi there,

ARIS 9 now requires login to download. Does anyone know how to obtain the login?

Thanks,

Sam

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by Jörg Streibert
Posted on Mon, 04/29/2013 - 12:17

To get the permission to download products from Software AG, please contact arissupport@softwareag.com or call +800 ARIS HELP.



Please note: This is a Universal International Freephone Number. Please replace the + (plus) symbol with your country's international call prefix, for example "011" in the United States.

Regards,

  Jörg

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by Ruud Vermolen
Posted on Mon, 04/29/2013 - 08:17

Hi,

Is it possible to upgrade ARIS 7.1.0 to ARIS 9.0 using an Oracle database?

What kind of difficulties/problems could we expect?

Regards

Ruud Vermolen

 

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by Jörg Streibert
Posted on Mon, 04/29/2013 - 12:25

In reply to by pamillet

>> Is it possible to upgrade ARIS 7.1.0 to ARIS 9.0 using an Oracle database?

>> What kind of difficulties/problems could we expect?

You can migrate all data from ARIS 7.1 & 7.2 to ARIS 9.0. Databases, filter, templates, reports can be migrated.

 

ARIS 9.0 (GA version from end of April) supports only our standard database system. Oracle support is planned for 1. Service Release (end of June).

With version 9.0, ARIS has a central user management. Therefore, after migration of databases, you have to edit the migrated users (from ARIS 7.1 databases) in "ARIS User Managament". The migrated users needs an assignment of license and permissions.

Regards,

  Jörg

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by Ivo Velitchkov
Posted on Mon, 05/06/2013 - 12:00

 

I was pleased to receive by mail today answers to all my questions that were not answered during the webinar. The reasons I was surprised was that the same promise made during the previous ARIS 9 webinar in 2012 was not kept.
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by Alexander Cherednichenko
Badge for 'Answermachine' achievement
Posted on Tue, 05/07/2013 - 13:24

 

I’ve received “answers” to all my questions too.

Some of them: “Please get in touch with your Software AG contact”, “Please get in touch with your regional sales representative”.

It is easier to find water in desert then to be in touch with SAG’s representatives.

Does anybody knows how long time you need  to get price for one additional module for old (!!!) client? One month!

Does anybody knows how long time you need to purchase ARIS? Three months or more!

Does anybody knows how long to get some information from “SAG contact” or “sales representative”? This is rhetorical question! What should I say if I’ve been waiting for materials from my report on Process Forum 2012 for present moment?!

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by Nina Uhl
Posted on Tue, 05/07/2013 - 13:45

Hi Alexander,

Thanks for your comment.

You had four questions, two of them were answered properly and in detail and the other two are sales specific and need to be answered by the sales colleagues.

I forwarded your complaints and you will be contacted soon.

If you need anything else, please let me know. My email address is nina.uhl@softwareag.com.

Nina

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by John Bertolet
Posted on Tue, 05/07/2013 - 17:33

I did receive a follow-up e-mail with clear answers to all of my questions from the most recent webinar, thank you Software AG.

Alexander, you are not alone -- getting help from my SAG account representative is a challenge to say the least, for example I have been waiting over a year for a complete maintenance quote! Beat that!  ;-)   I can only hope that we can get our account straightened out before ARIS 9 is released ; but the good news is I will not be in a hurry to jump on the first release, so if it takes another year it won't really matter.

PS - from today's demo, it appears that I am not alone with problems losing the connection to the server, and apparently the underlying network protocol issues have not been fixed . . . another reason to wait for at least the first service release.

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by Bruce Williams
Posted on Wed, 05/08/2013 - 14:05

John,

Are you in North America?  I will be certain to ensure you're taken care of.  Please let me know.

Bruce Williams

SVP, Software AG North America

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by John Bertolet
Posted on Wed, 05/08/2013 - 18:47

Thanks for the follow-up Bruce. Yes I sit in the US (West Kingston, Rhode Island), but Schneider is a truly global company and that seems to be part of the difficulty. I manage ARIS globally for Schneider, and I am asking for all of our licenses to be managed globally, not fragmented by country. Right now I am working with Kevin Doyle and Tim Fortier and hope to see a complete proposal very soon.

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by John Bertolet
Posted on Fri, 05/31/2013 - 00:15

Hi again Bruce -- I thought we were making progress, but we are still stuck. I think we really do need some senior level person like yourself to help get this done. Please contact me at john.bertolet@schneider-electric.com so we can arrange a call to discuss and hopefully we can clean up the mess and move foward. thanks, John

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by Francois BAUX
Posted on Sat, 01/04/2014 - 12:19

Aris 7 was available for Unix (and worked for Mac OS X)

 will Aris 9.x be available for Unix cos it's already available for ubuntu and redcat ?

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by Jörg Streibert
Posted on Mon, 01/06/2014 - 08:03

Unix support for ARIS 9.x is not planned. Only Linux (Ubuntu, RedHat, SuSe).

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