ARIS 9.8 deinstallieren/uninstall

Posted by Patrick Romanowski

Posted on Wed, 05/18/2016 - 16:10 in University Relations

Long story short,

I want to uninstall ARIS 9.8 from my computer. The last install failed because my computer did a reboot. Now I cant either uninstall nor install ARIS with ARIS Client because it´s saying, that I havnt enough rights to do it, although I am the admin.

I am thankful for your help.

Gruß

Patrick

File attachments

ARIS_ERROR.jpg

23.1k

by Felix Winzig

Posted on Fri, 05/20/2016 - 09:55

Hi Patrick,

please try to remove all that is ARIS manually: remove any ARIS folder (C:\SoftwareAG; ARIS90 folder) on your machine manually, then delete the corresponding registry entries.

Afterwards reboot and try to install ARIS again.

Best regards,

Felix

by Matthias Rotsch

Posted on Mon, 05/23/2016 - 17:07

Hi Felix,

I have the same problem that i cannot uninstall ARIS 9.8, so i tried to follow your instruction given here. But if I try to delete the files on my own, the notification pops out, that a program is still using the files in the folder, so i need to shut down this process, but i dont know which one it is.

So my question is, which process exactly do i have to shut down? I added the list of the task manager in the file attachments, i hope it's listed in here.

Best regards,

Matthias

EDIT: I found the process on my own. Its "wrapper.exe" (the forelast point in the list) This must be shut down in order to delete all files.

File attachments

Prozessliste Teil 2.PNG