Unable to Launch in Aris Cloud again!

Posted by Evanthia Vorria

Posted on Tue, 02/19/2019 - 08:54 in ARIS Cloud Support

Good morning,

We can login to Aris Cloud but we can't launch our project room. It is the second time in a week and it is getting really annoying... Could you please assist me with that?

Our project room is ilot.

Thank you,

Dr Evnahtia Vorria

4.4k

by Christoph Lorenz

Posted on Tue, 02/19/2019 - 09:30

Hello

We are currently examining the issue you describe.

Could you please raise as well a ticket for thw Global Support of Software AG via https://empower.softwareag.com/?

It would be good to know what exactly does happen if you click on the "launch" button.

Thanks in advance

Christoph

by Bessie Loukaki

Posted on Tue, 02/19/2019 - 09:40

Support Incident: 5360526

by Bessie Loukaki

Posted on Tue, 02/19/2019 - 13:02

While I was working on an EPC in our project room when the IE window froze. I tried to recover the page with no luck. I signed out from ARIS cloud, closed all browser windows & restarted my computer.

I logged again in ARIS Cloud click Launch, a page is trying to open but it freezes

File attachments

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