VS

Dear Sirs

i created a 30days free for partners ARIS Cloud Advanced projectroom in order to prepare a demo to  a customer that wishes to migrate to ARIS Connect  from ARIS Publisher.

I found out that with the Admin Client i cannot import the customer's custom ARIS Filter nor the custom ARIS Template.

I got a message that i need the ACCESS Ext Pack

Still i was able to import the customer's custom scripts and DB.

Can you pls advise ?

Many thanks in advance

 

by André Vitor Oliveira
Posted on Wed, 02/12/2020 - 21:38

Hi  Vassiliki,

Please what's your projectroom name and region ? 
I will check with the Cloud Team.

BR

AO

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by Vassiliki Spentzou Author
Posted on Thu, 02/13/2020 - 08:22

Demoforwind

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by André Vitor Oliveira
Posted on Thu, 02/13/2020 - 16:04

Thanks, when I have something will post here....

0
by André Vitor Oliveira
Posted on Fri, 02/14/2020 - 18:54

ok Thanks for update, I will check again and back soon..

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by Vassiliki Spentzou Author
Posted on Mon, 02/17/2020 - 14:41

In reply to by André Vitor

Dear Andre

I can no further delay on accessing this project room. Any update from your side pls?

Many thanks

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by André Vitor Oliveira
Posted on Tue, 02/18/2020 - 14:49

Hi Vassiliki,

Yes I got news from our Cloud Team and the information is that ARIS Cloud Advanced cannot have exension pack access. It s not a feature there ...

BR

AO

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by André Vitor Oliveira
Posted on Fri, 02/28/2020 - 14:59

 Hi Vassiliki

I think the Help have general information but there are some differences between ARIS Cloud Advanced and ARIS Cloud Enterprise, and in this case the Help is not clear about which version the such feature is available.
I requested an information from our colleagues of the Cloud to know if they have something else which could help and will reply soon.


BR

AO

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by André Vitor Oliveira
Posted on Tue, 03/03/2020 - 20:49

Hi Vassiliki,

In fact, the external access pack is only supported by ARIS Cloud Enterprise.

BR

AO
 

0
by Vassiliki Spentzou Author
Posted on Tue, 03/03/2020 - 21:27

Can you pls investigate if this a new situation since last year we had another customer in ARIS CLoud Advanced and we could definetely import custom filters and templates 

Many thanks

0
by Runé Becker
Badge for 'Mastermind' achievement
Posted on Wed, 03/04/2020 - 13:02

How about this workaround:

  • Unassign ARIS Architect EP Access (YAAAC) from that user account which exports the customer's filter
  • Export the filter and receive an encrypted XML file
  • Assign back that license in the customer's system
  • Import that XML fille in ARIS Cloud Advanced

Cheers
Rune

0

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