Dear Sirs
i created a 30days free for partners ARIS Cloud Advanced projectroom in order to prepare a demo to a customer that wishes to migrate to ARIS Connect from ARIS Publisher.
I found out that with the Admin Client i cannot import the customer's custom ARIS Filter nor the custom ARIS Template.
I got a message that i need the ACCESS Ext Pack
Still i was able to import the customer's custom scripts and DB.
Can you pls advise ?
Many thanks in advance
Hi Vassiliki,
Please what's your projectroom name and region ?
I will check with the Cloud Team.
BR
AO
Thanks, when I have something will post here....
Dear Andre
I have made a mistake : my projectroom is named "winddemo"
Thank you
ok Thanks for update, I will check again and back soon..
Dear Andre
I can no further delay on accessing this project room. Any update from your side pls?
Many thanks
Hi Vassiliki,
Yes I got news from our Cloud Team and the information is that ARIS Cloud Advanced cannot have exension pack access. It s not a feature there ...
BR
AO
Dear all
I am afraid this is a bug since in former releases this was feasible via ARIS Cloud Administration.
It is also stated on online help documentation area
https://eu.ariscloud.com/abs/help/en/handling/cpa/index.htm#58978.htm
Pls do advise
Hi Vassiliki
I think the Help have general information but there are some differences between ARIS Cloud Advanced and ARIS Cloud Enterprise, and in this case the Help is not clear about which version the such feature is available.
I requested an information from our colleagues of the Cloud to know if they have something else which could help and will reply soon.
BR
AO
Hi Vassiliki,
In fact, the external access pack is only supported by ARIS Cloud Enterprise.
BR
AO
Can you pls investigate if this a new situation since last year we had another customer in ARIS CLoud Advanced and we could definetely import custom filters and templates
Many thanks
How about this workaround:
Cheers
Rune