Run error ARIS

Posted by João Polido

Posted on Thu, 09/23/2021 - 12:34 in ARIS Express

When running the .jar file, it loads and at the end simply closes. I've installed several java JRE, deleted the installation folder and re-downloaded and it's still the same.

Any suggestions?

ARIS

installation

File attachments

ARISLauncher_23-09-2021,_11-11-33.txt

247

by André Vitor Oliveira

Posted on Thu, 09/23/2021 - 15:13

João,
Aparentemente não é um problema com o arquivo JAR, possivelmente algum antivirus está scaneando o arquivo e pode demorar para abrir ou até bloquear. Neste caso seria interessante criar uma exceção no seu antivirus para a pasta C:\Users\JOAO POLIDO\ARIS10\
Além disso, mantenha apenas o Java JRE porque vi no ínicio da mensagem algo sobre JDK e não é este tipo de java que o ARIS usa para carregar, apenas o JRE ou Zulu Java 8.x

Best Regards

AO

by João Polido Author

Posted on Fri, 09/24/2021 - 13:41

Boa tarde, Fiz o que indicou. Já consegui outra informação nos Logs.Diz que o Aris está a iniciar mas nunca inicia..

Alguma ajuda?
Cumprimentos João

File attachments

ARISLauncher_24-set-2021_12-35-15.txt

by Frank Weyand

Posted on Fri, 09/24/2021 - 07:53

Hi,

in your %temp% folder, there might be another log file, named beginning with "StartARISFailed". Can you post this file here?

Bye,

Frank

by João Polido Author

Posted on Fri, 09/24/2021 - 13:43

I dont hava this file. I just have "ARISLauncher_24-set-2021_12-35-15".

Thank you,

João

File attachments

ARISLauncher_24-set-2021_12-35-15.txt

by Frank Weyand

Posted on Fri, 09/24/2021 - 13:43

Hi,

please note: is it right, that you are using SR 3?

If yes, please note, that sr 3 is out of support and you should really think about updating it.

Bye,

Frank

by Frank Weyand

Posted on Fri, 09/24/2021 - 13:46

Uh, I think I got it... Your version might be too old!

There has as been a change in the JRE, that product a bug in running ARIS. We made an update, also in SR 3 (even if that version is out of support, normally)...

@Andre: could you send the hotfix to the user? There is a JAR that needs to be updated...

by João Polido Author

Posted on Fri, 09/24/2021 - 15:26

Sorry, What is SR 3 ? I dont know..

Yes i need a hotfix.
Thank you

João

by Frank Weyand

Posted on Fri, 09/24/2021 - 17:35

Hi,

this means "service release". This is 3 years old, now. Support finished 2020-04-30.

Currently released version is 10.0 SR 15, whereas SR 16 will be come soon.

Bye,

Frank

by André Vitor Oliveira

Posted on Fri, 09/24/2021 - 18:59

Hello Joao

Please provide your e-mail addres and I will send the jar

Obrigado
AO

by João Polido Author

Posted on Mon, 09/27/2021 - 11:50

Hi Andre,
joao.polido@marlo.pt

Thank you

by André Vitor Oliveira

Posted on Mon, 09/27/2021 - 23:27

João,
Enviei o email com o arquivo jar em formato zip, por favor confirmar se recebeu.

Att,

by João Polido Author

Posted on Tue, 09/28/2021 - 11:36

Recebi e enviei email também a responder.
Quando puderes, verifica por favor.

Atenciosamente,

João Polido

Run error ARIS

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