Hi all,

i have a problem installing ARIS Connect Server 9.8 on my Linux system (Ubuntu).

I installed the necessary packages as described in the User Guide. When i start the installation from my Windows System, the connection to the Linux system is established and the installation progresses. I'm installing from ARIS_DVD-

But it fails quite soon (every time i try) with an error message:

Error Message

The logfiles are not much help either ... Does anyone have any idea? Thanks!

by Runé Becker
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Posted on Tue, 01/10/2017 - 08:20

Dear Bernhard,

Have you already tried to use the newest SR7 instead of SR5?



by Bernhard Bittner Author
Posted on Tue, 01/10/2017 - 09:51

Hi Rune,

I did download the newest installer from the website. Result: I can not connect to the Linux server when starting the installation on the Windows system (The old Installer can connect without problems).

So i have on installer that stops in the middle and one that can not connect at all.



by Runé Becker
Badge for 'Mastermind' achievement
Posted on Tue, 01/10/2017 - 11:03

This issue can be solved here. I suggest to open a support ticket on Empower/eService via

On your new ticket please attach the installation log files, to be found in %temp%: ARIS_Install.log & ARIS_Install_full.log.



by Kartik Sarangi
Posted on Tue, 04/04/2017 - 11:06


We are also facing same issue. Waiting to know what is the resolution for this issue.

Kartik Sarangi

by Runé Becker
Badge for 'Mastermind' achievement
Posted on Wed, 04/05/2017 - 12:24

In reply to by Kartik.Sarangi

Did you already opened a support ticket?

In my former post there was a typo: I wanted to state such a technical issue can NOT be solved here. Please use Empower, the customer support portal of Software AG:




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