Unable to Upgrade ARIS Cloud Trial version to ARIS Cloud Advanced version

Posted by Durai raj

Posted on Fri, 05/11/2018 - 12:57 in ARIS Cloud Support

We need to upgrade our ARIS Cloud Basic trail version license (expired on 18 Apr 2018) to ARIS Cloud Advanced version. But we are unable to do so online, as we don't see the option to upgrade when we tried through the payment portal Avangate. The Order Reference number is 69264257 and the registered email id is: durairaj8539@gmail.com.

Requesting your help on an urgent basis.

5.5k

by Christoph Lorenz

Posted on Fri, 05/11/2018 - 14:06

Hi Durai

For the expired ARIS Cloud free trial it's not possible to upgrade to ARIS Cloud Advanced anymore.

If you still have another Free Trial, you have the "update" ioption to Advanced in this free trial.

OR

You order a new ARIS Cloud Advanced project room and will transfer your data to it

Best regards

Christoph

by Durai raj Author

Posted on Mon, 05/14/2018 - 07:24

Hi Christoph, I have created one more ARIS Cloud Basic Trial version and I am going to upgrade it online. I would like to transfer database from one account to other. Can you please help me on this. Request you to share me your email id,so that i will share the details.Thanks

by Christoph Lorenz

Posted on Mon, 05/14/2018 - 09:12

Hi

Just let us know the name of the "old" project room and the "new" project room. Then we can transfer the data.

regards

Christoph

by Durai raj Author

Posted on Mon, 05/14/2018 - 09:42

Hi Christoph, Project room name is "intellectrpa" and it has 3 three databases namely 1. My first database expert 2.My First database(RPA2212) and 3.My First database (rpa22121).The above project room is registered with the email id intellectrpa@gmail.com. Now I have purchased ARIS Cloud Advanced which is registered with the email id maileroderaj@gmail.com. Request you to kindly move all the above three databases into the newly purchased advanced version

by Durai raj Author

Posted on Mon, 05/14/2018 - 09:45

Hi, I am feeling difficulty in creating project room and maps in newly purchased ARIS Cloud Advanced. Request you yo kindly guide me in creating project room and maps.