I am desperate, i am trying to get ARIS Express on my new laptop since about a week now, and after multiple attempts of fixes, i found out that it get installed but under the wrong user account so it is the reason why once installed i cannot get my shortcut created even if i go on Java and click for Shortcut creation. I get this error message telling me a shortcut exists already and it cannot create a new one under my own user account.
So i went on the user>otheradmin account and delete the shortcut and re-tried again but no way.. it is not working and i keep having the same error message.
So i did a right click on the apps from my java temp and click Run Online, i can open and design but i cannot save... it is running forever and i have to kill my session.
Any idea how to fix it?
Help would be so appreciated since i really would like to restart my processes maintenance under my new machine.
Thank you very much
Frank Weyand on
Hi,
the reason is that the application is always installed in the user's profile doing the installation.
You can't install Express with user A, log out, login with user B and use express.
Bye,
Frank