Error during Upgrade of ARIS from 9.8.SR6 to SR8

Posted by Harini Sekar

Posted on Fri, 05/26/2017 - 09:45 in Professional ARIS

i got an error while upgrading ARIS from v9.8Sr6 to SR8.

I started with upgrading the ARIS Connect Server in our Server (Windows 2008 R2)

While starting the setup file and clicking on Install it started and after a while it throwed an error "Unable to update ARIS AGENT"

when i checked the log files

i got the below error

org.apache.curator.framework.imps.CuratorFrameworkImpl - Background retry gaveup

org.apache.curator.CuratorConnectionLossException :KeeperErrorCode = ConnectionLoss

Do you have any idea on the above error?

How can i proceed with my installation?

Thanks

Harini Sekar

13.2k

by Runé Becker

Posted on Fri, 05/26/2017 - 11:05

Dear Harini,

This forum is not the right place to track down the root cause of a failed installation. The community could give you only some general hints.

I suggest you open a support ticket via Software AG's customer portal Empower: https://empower.softwareag.com/eservice/

Cheers

Rune