Reporting tool takes several time (queue waiting)

Saira Juarez on March 10, 2021

Hello, I'm using ARIS Cloud Advanced, but since last Sunday, the reporting tool does not work. When launching any report, we have the message: "Running Report... The action will be performed soo. It is currently in the queue waiting to be processed" and after several minutes (40 - 60 minutes) sometimes it finishes well and sometimes show "Unknown error" message. This happens on any report in any database, even a standard ARIS Cloud Elements database. Is it possible to restart project room or how can I solve this problem? Thanks a lot.

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Tags: #arisadvanced; #arisreport; #reports

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CL

Christoph Lorenz on March 10, 2021

Hi Saira
We are looking into this.
What is the name of your ARIS Cloud Project Room?
Best regards

Christoph

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Christoph Lorenz on March 10, 2021

Hi
We think we could find the cause for the effect and fixed it.
Could you please test the report feature again?
Regards
Christoph

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Saira Juarez on March 10, 2021 as Reply to Christoph Lorenz

Hi Christoph,

Thanks a lot for your help, now It's working. What can I do, if this happen again?

Best regards,

Saira.

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VISHWAS NADIG on March 15, 2021

Hi,

Even I am facing the same issue throughout today. is there anything we can do?

Project room: clbpreroom1

your quick reply is truly appreciated.

Regards,

Vishwas Nadig

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Saira Juarez on March 15, 2021

Hi Christoph, good day,

Today, I have the same issue again. What can I do?
My project room: aris6delta

I appreciate your help in advance.

Regards,

Saira.

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Eva Klein on March 16, 2021 as Reply to Saira Juarez

Dear Saira,

We have fixed an issue in this area some minutes ago. Could you please try again? It should work now.

Kind regards
Eva

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Saira Juarez on March 16, 2021 as Reply to Eva Klein

Hi Eva,

It works now. Thanks so much for your help.

Do you know why we have this issue? I've worked almost six months with ARIS Cloud perfectly, but since last week I had the same issue twice.

Best regards,

Saira.

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Saira Juarez on March 18, 2021

Hi Eva, Christoph,

I have the issue again today. Can you help me please?

Thanks so much,

Saira.

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Saira Juarez on March 19, 2021

Hi Eva / Christoph,

Still I have the problem, can you help us please? It take us 1 hour to run one report.

We'll appreciate your quick reply,

Regards,

Saira.

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Eva Klein on March 22, 2021

Hi Saira,

the problem should be solved. Could you please test the report feature again?

Kind regards
Eva

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Saira Juarez on March 29, 2021 as Reply to Eva Klein

Hi Eva,

Thanks for your support. All the last week, reports worked fine, but since last friday at night, we had the problem again.
Can you help me please? Do you know why this happen this error? Can we do something to fix it?

Thanks so much, best regards,

Saira.

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Christoph Lorenz on March 30, 2021

Dear Saira

With an update of the ARIS Cloud version in April we plan to fix this permanently.

The current effect should be fixed again.

regards

Christoph

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Reporting tool takes several time (queue waiting)

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