Reporting tool takes several time (queue waiting)

Posted by Saira Juarez

Posted on Wed, 03/10/2021 - 16:26 in ARIS Cloud Support

Hello, I'm using ARIS Cloud Advanced, but since last Sunday, the reporting tool does not work. When launching any report, we have the message: "Running Report... The action will be performed soo. It is currently in the queue waiting to be processed" and after several minutes (40 - 60 minutes) sometimes it finishes well and sometimes show "Unknown error" message. This happens on any report in any database, even a standard ARIS Cloud Elements database. Is it possible to restart project room or how can I solve this problem? Thanks a lot.

ARIS Advanced

ARIS Report

Reports

File attachments

ReportMessage.jpg

157

by Christoph Lorenz

Posted on Wed, 03/10/2021 - 16:51

Hi Saira
We are looking into this.
What is the name of your ARIS Cloud Project Room?
Best regards

Christoph

by Saira Juarez Author

Posted on Wed, 03/10/2021 - 17:25

Hi Christoph,

Thanks a lot for your help, now It's working. What can I do, if this happen again?

Best regards,

Saira.

by Christoph Lorenz

Posted on Wed, 03/10/2021 - 17:11

Hi
We think we could find the cause for the effect and fixed it.
Could you please test the report feature again?
Regards
Christoph

by VISHWAS NADIG

Posted on Mon, 03/15/2021 - 16:38

Hi,

Even I am facing the same issue throughout today. is there anything we can do?

Project room: clbpreroom1

your quick reply is truly appreciated.

Regards,

Vishwas Nadig

by Saira Juarez Author

Posted on Mon, 03/15/2021 - 19:14

Hi Christoph, good day,

Today, I have the same issue again. What can I do?
My project room: aris6delta

I appreciate your help in advance.

Regards,

Saira.

by Eva Klein

Posted on Tue, 03/16/2021 - 08:51

Dear Saira,

We have fixed an issue in this area some minutes ago. Could you please try again? It should work now.

Kind regards
Eva

by Saira Juarez Author

Posted on Tue, 03/16/2021 - 10:20

Hi Eva,

It works now. Thanks so much for your help.

Do you know why we have this issue? I've worked almost six months with ARIS Cloud perfectly, but since last week I had the same issue twice.

Best regards,

Saira.

by Saira Juarez Author

Posted on Thu, 03/18/2021 - 22:06

Hi Eva, Christoph,

I have the issue again today. Can you help me please?

Thanks so much,

Saira.

by Saira Juarez Author

Posted on Fri, 03/19/2021 - 19:29

Hi Eva / Christoph,

Still I have the problem, can you help us please? It take us 1 hour to run one report.

We'll appreciate your quick reply,

Regards,

Saira.

by Eva Klein

Posted on Mon, 03/22/2021 - 08:26

Hi Saira,

the problem should be solved. Could you please test the report feature again?

Kind regards
Eva

by Saira Juarez Author

Posted on Mon, 03/29/2021 - 20:44

Hi Eva,

Thanks for your support. All the last week, reports worked fine, but since last friday at night, we had the problem again.
Can you help me please? Do you know why this happen this error? Can we do something to fix it?

Thanks so much, best regards,

Saira.

by Christoph Lorenz

Posted on Tue, 03/30/2021 - 14:22

Dear Saira

With an update of the ARIS Cloud version in April we plan to fix this permanently.

The current effect should be fixed again.

regards

Christoph

Reporting tool takes several time (queue waiting)

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