Order Management Stakeholders & Systems
Department/Team |
Responsibilities |
Key Systems Used |
|---|---|---|
|
Order Management/ Customer Service |
Order entry, validation, customer communications | ERP (SAP, Oracle Dynamics), CRM, e-commerce portals |
| Logistics & Transportation | Delivery planning and shipment execution | TMS (transportation management systems), ERP |
| Warehouse Management | Picking, packing, inventory handling | WMS (warehouse management systems), ERP |
| Finance | Billing, receivables, credit checks | ERP (billing, AR modules), credit management |
| Master Data | Data accuracy (customer, product, pricing) | ERP, master data management tools |
| IT/Digital | ERP and OMS system support | ERP platforms, OMS, Process Mining |
Application Structure & Navigation
All dashboards come with:
- Main KPIs
- Use-Case specific KPIs
- Visualizations: Charts, Tables, Diagrams
- Multiple Filter: Dimensions, Categories
- Adressed Pain Points
- Potential Value Proposition
- Action Buttons