Support is the starting point for all Product Support-related information and questions.
Here, you’ll find the tools and guidance you need to access and utilize Global Support effectively. Whether you have questions, require troubleshooting assistance, or need detailed product information, everything is available at this place. Start searching our Know How resources for best practices, solutions and more. For report product-related questions or issues visit the Incident Management Portal.
Global Support Services
If you're interested in additional services beyond your Standard Maintenance & Support Services agreement, learn about our Premium Care Services.
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Enterprise Active Maintenance & Support
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Standard Maintenance & Support
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Starter Maintenance & Support
Product Lifecycle & Maintenance
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Maintenance Policy
The global Maintenance Policy describes the product version lifecycle phases and the maintenance services delivered during each phase.
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Product Lifecycle Status
Check the Product Version Availability page for detailed information about maintenance windows for a specific product release level and platform.