The best way to initiate contact with Global Support is to make the right connection from the beginning.
Where to start
Here are several components which may be helpful in finding the right information so you can make an informed decision when contacting us.
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ARIS Help Number
Call ARIS Help number +49 61518629044, if you have a technical or function-related question on ARIS. -
Incident Management Portal
To report product-related questions or issues log a Support Incident. -
Enterprise Premium Support Services
If you're interested in additional services beyond your Standard Maintenance & Support Services agreement, learn about our Enterprise Premium Support Services.
Global Support Contact Directory
Find your local phone number. You can reach us via the phone numbers listed by country below.
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North America
Canada
Phone Support: +1 (800) 525-7859 or +1 (303) 218-7433
Mexico
Phone Support: +52 55 8525 9450
USA
Phone Support: +1 (800) 525-7859 or +1 (303) 218-7433
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South America
Argentina
Phone Support: +52 55 8525 9450
Belize
Phone Support: +52 55 8525 9450
Brazil
Phone Support: 0800-940-0022
Chile
Phone Support: +52 55 8525 9450
Colombia
Phone Support: +52 55 8525 9450
Costa Rica
Phone Support: +52 55 8525 9450
Dominican Republic
Phone Support: +52 55 8525 9450
Ecuador
Phone Support: +52 55 8525 9450
El Salvador
Phone Support: +52 55 8525 9450
Guatemala
Phone Support: +52 55 8525 9450
Honduras
Phone Support: +52 55 8525 9450
Nicaragua
Phone Support: +52 55 8525 9450
Panama
Phone Support: +52 55 8525 9450
Puerto Rico
Phone Support: +52 55 8525 9450
Uruguay
Phone Support: +52 55 8525 9450
Venezuela
Phone Support: +52 55 8525 9450
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Europe
Austria
Phone Support: +43 1 417 0037 (English) or +43 1 417 0207 (German)
Belgium
Phone Support: +32 (2) 588 7805 (English) or +32 (2) 588 7840 (French)
Czech Republic
Phone Support: +49 61518629038 (English)
Denmark
Phone Support: +45 8988 7868 (English)
Estonia
Phone Support: +49 61518629040 (English)
Finland
Phone Support: +49 61518629041 (English)
France
Phone Support: +33 1 7640 0017 (English) or +33 1 7640 0021 (French)
Germany
Phone Support: +49 61518629044 (English) or +49 61518629045 (German)
Greece
Phone Support: +49 61518629038 (English)
Iceland
Phone Support: +49 61518629046 (English)
Ireland
Phone Support: +49 61518629047
Italy
Phone Support: +39 (0) 294 752 569 (English)
Latvia
Phone Support: +49 61518629040 (English)
Lithuania
Phone Support: +49 61518629040
Netherlands
Phone Support: +31 70 808 0193
Norway
Phone Support: +49 61518629050
Poland
Phone Support: +49 61518629038
Portugal
Phone Support: +49 61518629051 (English) or +49 61518629052 (Spanish)
Spain
Phone Support: +34 91 1230-590 (English) or +34 91 1230-53 (Spanish)
Sweden
Phone Support: +49 61518629055 (English)
Switzerland
Phone Support: +41 43 508 3604 (English) or +41 43 508 3862 (German) or +41 43 508 3865 (French)
Turkey
Phone Support: +90 (0) 216 361 0164 (English)
United Kingdom
Phone Support: +44 (1332) 408 383 (English)
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Middle East
Bahrain
Phone Support: +49 (6151) 8629061
Egypt
Phone Support: +49 (6151) 8629061
Iran
Phone Support: +49 (6151) 8629061
Iraq
Phone Support: +49 (6151) 8629061
Israel
Phone Support: +972 3 7217908 (English) or +972 3 7383524 (Hebrew)
Jordan
Phone Support: +49 (6151) 8629061
Kuwait
Phone Support: +49 (6151) 8629061
Lebanon
Phone Support: +49 (6151) 8629061
Oman
Phone Support: +49 (6151) 8629061
Qatar
Phone Support: +49 (6151) 8629061
Saudia Arabia
Phone Support: +49 (6151) 8629061
Sudan
Phone Support: +49 (6151) 8629061
UAE
Phone Support: +49 (6151) 8629061
Yemen
Phone Support: +49 (6151) 8629061
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Africa
South Africa
Phone Support: 0860 232 343 (for use within South Africa) or +49 6151 4933 123 (for calling from outside South Africa)
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Asia Pacific
Australia
Phone Support: +61 1800 618 543
China
Phone Support: +86 (400) 842 1281
Hong Kong
Phone Support: +852 800 931 797 or 001 800 2747 4357 (Universal International Freephone Number)
India
Phone Support: +49 6151 862 9068
Indonesia
Phone Support: +62 21 50996533
Japan
Phone Support: +81 (0) 3 5539 8887 (Japanese) or +81 (0) 3 5539 8889 (English)
Korea
Phone Support: +49 61518629044 (Universal International Freephone Number)
Malaysia
Phone Support: +60 3 3099 2735 or +49 61518629044 (Universal International Freephone Number)
New Zealand
Phone Support: +49 61518629044 (Universal International Freephone Number)
Philippines
Phone Support: +63 (2) 8271 1850
Singapore
Phone Support: +65 (3129) 0707 or+49 61518629044 (Universal International Freephone Number)
Taiwan
Phone Support: +886 80 149 1119
Thailand
Phone Support: +49 61518629044 (Universal International Freephone Number)
Vietnam
Phone Support: +84 (24) 4458 2218
More information and tips
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Support Phone System
Simple and easy-to-navigate voice menu. Improved English language coverage with our highly qualified support consultants from around the globe, all of whom are proficient in English. -
Have your Customer No. ready
Please have your customer number on hand for new Incidents, or Incident number for callback on an existing Incident. -
Issues contacting your local country phone number?
If your country isn't listed, or you have any issues reaching us through your local number, please call us at +49 6151 862 9044.
Business Hours
If not otherwise stated in your contract, regular business hours for Global Support offices are from 8 AM to 5 PM local time, Monday through Friday (except on holidays). During these hours our Support Consultants are available for all your support incidents. Outside our standard hours of operation (weeknights, weekends, and holidays) our Support Consultants are available for Crisis incidents depending on your technical service contract.
After hours support / 24 x 7 support
When calling outside our standard hours of operation (weeknights, weekends, and holidays) support is available for Crisis incidents depending on your support contract.
Your 24 x 7 support call will be transferred to the relevant support personnel.
This type of support is only available via the English language support numbers.