The best way to initiate contact with Global Support is to make the right connection from the beginning.
Where to start
Here are several components which may be helpful in finding the right information so you can make an informed decision when contacting us.
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ARIS Help Number
Call ARIS Help number +49 681 9378 4001, if you have a technical or function-related question on ARIS. -
Incident Management Portal
To report product-related questions or issues log a Support Incident.
Global Support Contact Directory
Find your local phone number. You can reach us via the phone numbers listed by country below.
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Phone numbers
Germany
Phone Support: +49 681 9378 4001
USA
Phone Support: +1 681 201 8001
Netherlands
Phone Support: +31 97010207060
Israel
Phone Support: +972 2 376 2021
More information and tips
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Support Phone System
Simple and easy-to-navigate voice menu. Improved English language coverage with our highly qualified support consultants from around the globe, all of whom are proficient in English. -
Have your Customer No. ready
Please have your customer number on hand for new Incidents, or Incident number for callback on an existing Incident. -
Issues contacting your local country phone number?
If your country isn't listed, or you have any issues reaching us through your local number, please call us at +49 681 9378 4001
Business Hours
If not otherwise stated in your contract, regular business hours for Global Support offices are from 8 AM to 5 PM local time, Monday through Friday (except on holidays). During these hours our Support Consultants are available for all your support incidents. Outside our standard hours of operation (weeknights, weekends, and holidays) our Support Consultants are available for Crisis incidents depending on your technical service contract.
After hours support / 24 x 7 support
When calling outside our standard hours of operation (weeknights, weekends, and holidays) support is available for Crisis incidents depending on your support contract.
Your 24 x 7 support call will be transferred to the relevant support personnel.
This type of support is only available via the English language support numbers.