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Contact

The best way to initiate contact with Global Support is to make the right connection from the beginning. 

 

Where to start

Here are several components which may be helpful in finding the right information so you can make an informed decision when contacting us.

  • ARIS Help Number

    Call ARIS Help number +49 61518629044, if you have a technical or function-related question on ARIS.
  • Enterprise Premium Support Services

    If you're interested in additional services beyond your Standard Maintenance & Support Services agreement, learn about our Enterprise Premium Support Services.

Global Support Contact Directory

Find your local phone number. You can reach us via the phone numbers listed by country below.

  • North America

    Canada

    Phone Support: +1 (800) 525-7859 or +1 (303) 218-7433

    Mexico

    Phone Support: +52 55 8525 9450

    USA

    Phone Support: +1 (800) 525-7859 or +1 (303) 218-7433

  • South America

    Argentina

    Phone Support: +52 55 8525 9450

    Belize

    Phone Support: +52 55 8525 9450

    Brazil

    Phone Support: 0800-940-0022

    Chile

    Phone Support: +52 55 8525 9450

    Colombia

    Phone Support: +52 55 8525 9450

    Costa Rica

    Phone Support: +52 55 8525 9450

    Dominican Republic

    Phone Support: +52 55 8525 9450

    Ecuador

    Phone Support: +52 55 8525 9450

    El Salvador

    Phone Support: +52 55 8525 9450

    Guatemala

    Phone Support: +52 55 8525 9450

    Honduras

    Phone Support: +52 55 8525 9450

    Nicaragua

    Phone Support: +52 55 8525 9450

    Panama

    Phone Support: +52 55 8525 9450

    Puerto Rico

    Phone Support: +52 55 8525 9450

    Uruguay

    Phone Support: +52 55 8525 9450

    Venezuela

    Phone Support: +52 55 8525 9450

  • Europe

    Austria

    Phone Support: +43 1 417 0037 (English) or +43 1 417 0207 (German)

    Belgium

    Phone Support: +32 (2) 588 7805 (English) or +32 (2) 588 7840 (French)

    Czech Republic

    Phone Support: +49 61518629038 (English)

    Denmark

    Phone Support: +45 8988 7868 (English)

    Estonia

    Phone Support: +49 61518629040 (English)

    Finland

    Phone Support: +49 61518629041 (English)

    France

    Phone Support: +33 1 7640 0017 (English) or +33 1 7640 0021 (French)

    Germany

    Phone Support: +49 61518629044 (English) or +49 61518629045 (German)

    Greece

    Phone Support: +49 61518629038 (English)

    Iceland

    Phone Support: +49 61518629046 (English)

    Ireland

    Phone Support: +49 61518629047

    Italy

    Phone Support: +39 (0) 294 752 569 (English)

    Latvia

    Phone Support: +49 61518629040 (English)

    Lithuania

    Phone Support: +49 61518629040 

    Netherlands

    Phone Support: +31 70 808 0193 

    Norway

    Phone Support: +49 61518629050 

    Poland

    Phone Support: +49 61518629038 

    Portugal

    Phone Support: +49 61518629051 (English) or +49 61518629052 (Spanish)

    Spain

    Phone Support: +34 91 1230-590 (English) or +34 91 1230-53 (Spanish)

    Sweden

    Phone Support: +49 61518629055 (English) 

    Switzerland

    Phone Support: +41 43 508 3604 (English) or +41 43 508 3862 (German) or +41 43 508 3865 (French)

    Turkey

    Phone Support: +90 (0) 216 361 0164 (English) 

    United Kingdom

    Phone Support: +44 (1332) 408 383 (English) 

  • Middle East

    Bahrain

    Phone Support: +49 (6151) 8629061

    Egypt

    Phone Support: +49 (6151) 8629061

    Iran

    Phone Support: +49 (6151) 8629061

    Iraq

    Phone Support: +49 (6151) 8629061 

    Israel

    Phone Support: +972 3 7217908 (English) or +972 3 7383524 (Hebrew)

    Jordan

    Phone Support: +49 (6151) 8629061

    Kuwait

    Phone Support: +49 (6151) 8629061

    Lebanon

    Phone Support: +49 (6151) 8629061

    Oman

    Phone Support: +49 (6151) 8629061

    Qatar

    Phone Support: +49 (6151) 8629061

    Saudia Arabia

    Phone Support: +49 (6151) 8629061

    Sudan

    Phone Support: +49 (6151) 8629061

    UAE

    Phone Support: +49 (6151) 8629061

    Yemen

    Phone Support: +49 (6151) 8629061

  • Africa

    South Africa

    Phone Support: 0860 232 343 (for use within South Africa) or +49 6151 4933 123 (for calling from outside South Africa)

  • Asia Pacific

    Australia

    Phone Support: +61 1800 618 543

    China

    Phone Support: +86 (400) 842 1281

    Hong Kong

    Phone Support: +852 800 931 797 or 001 800 2747 4357 (Universal International Freephone Number)

    India

    Phone Support:  +49 6151 862 9068

    Indonesia

    Phone Support: +62 21 50996533

    Japan

    Phone Support: +81 (0) 3 5539 8887 (Japanese) or +81 (0) 3 5539 8889 (English)

    Korea

    Phone Support: +49 61518629044 (Universal International Freephone Number)

    Malaysia

    Phone Support: +60 3 3099 2735 or +49 61518629044 (Universal International Freephone Number)

    New Zealand

    Phone Support: +49 61518629044 (Universal International Freephone Number)

    Philippines

    Phone Support: +63 (2) 8271 1850

    Singapore

    Phone Support: +65 (3129) 0707 or+49 61518629044 (Universal International Freephone Number)

    Taiwan

    Phone Support: +886 80 149 1119

    Thailand

    Phone Support: +49 61518629044 (Universal International Freephone Number)

    Vietnam

    Phone Support: +84 (24) 4458 2218

More information and tips

  • Support Phone System

    Simple and easy-to-navigate voice menu. Improved English language coverage with our highly qualified support consultants from around the globe, all of whom are proficient in English.
  • Have your Customer No. ready

    Please have your customer number on hand for new Incidents, or Incident number for callback on an existing Incident.
  • Issues contacting your local country phone number?

    If your country isn't listed, or you have any issues reaching us through your local number, please call us at +49 6151 862 9044.

Business Hours

If not otherwise stated in your contract, regular business hours for Global Support offices are from 8 AM to 5 PM local time, Monday through Friday (except on holidays). During these hours our Support Consultants are available for all your support incidents. Outside our standard hours of operation (weeknights, weekends, and holidays) our Support Consultants are available for Crisis incidents depending on your technical service contract.

After hours support / 24 x 7 support

When calling outside our standard hours of operation (weeknights, weekends, and holidays) support is available for Crisis incidents depending on your support contract.

Your 24 x 7 support call will be transferred to the relevant support personnel.

This type of support is only available via the English language support numbers.

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