Client Onboarding - Banking - OCPM

FREE ACCELERATOR

ARIS Process Mining | Object-Centric Process Mining | OCPM | Client Onboarding | Banking | KYC | AML | ID&V | Operational Excellence

This dedicated Object-Centric Process Mining accelerator for ARIS Process Mining is purpose-built to optimize Client Onboarding in Banking across both Personal Banking and Business Banking. It connects multiple onboarding objects — such as clients, onboarding applications, documents, ID&V checks, screening alerts, risk profiles, KYC cases, and accounts — into one end-to-end process view, enabling banks to analyze onboarding as it actually runs across channels, teams, and systems 

The accelerator provides ready-to-use insights into critical use cases such as wasted time, manual processing of ID&V, long onboarding times, overprocessing of cases, and AML conformance — helping banks increase straight-through processing, reduce onboarding delays, lower manual effort, strengthen compliance, and improve the client experience.

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What Object-Centric Process Mining Solves for Your Client Onboarding

• WASTED TIME ON DUPLICATE AND ABANDONED APPLICATIONS
  Identifies where applicants drop out, re-apply, or create duplicate cases across channels, helping teams reduce wasted effort and recover conversion opportunities.
• MANUAL PROCESSING OF ID&V DRIVING COST AND DELAYS
  Reveals where identity verification falls out of automation into manual review, helping banks improve straight-through processing and reduce applicant friction
• LONG ONBOARDING TIMES HURTING CONVERSION AND TIME-TO-REVENUE
  Exposes bottlenecks, rework loops, hand-off delays, and stalled cases that extend onboarding cycle times and increase the risk of client abandonment.
• OVERPROCESSING OF LOW-RISK BUSINESS BANKING CASES
  Detects where low-risk cases are unnecessarily escalated into full KYC or enhanced due diligence, helping banks reduce analyst workload and focus capacity on genuinely high-risk clients.
• AML CONFORMANCE GAPS CREATING REGULATORY AND REPUTATIONAL RISK
  Identifies skipped, delayed, or inconsistent KYC, screening, EDD, and approval steps, helping compliance teams demonstrate audit-ready conformance.
• LACK OF END-TO-END VISIBILITY ACROSS APPLICATIONS, DOCUMENTS, CHECKS, AND ACCOUNTS
  Connects clients, applications, documents, ID&V checks, screening alerts, risk profiles, KYC cases, and accounts into one object-centric view of the onboarding journey.

What This Accelerator Delivers

This plug-and-play accelerator provides everything you need to analyze and improve Client Onboarding(Banking)—preconfigured, actionable, and ready to use. It includes:

• Preconfigured transformation logic for the relevant OCPM data model
• Ready-to-use accounts payable KPIs
• Standard dashboards and analyses for key use cases
• Prepared to address typical accounts payable pain points
• Fast deployment on ARIS Process Mining

Client Onboarding Process: End-to-End Happy Path and Operational Variations

Client Onboarding is made up of several interconnected process steps covering application intake, data and document collection, identity verification, screening, risk profiling, approval, account setup, and account activation. While a standard happy path exists — from receiving an onboarding application through successful verification, approval, account setup, and activation — real-world onboarding is shaped by process variants and exceptions such as duplicate applications, missing or incorrect documents, failed ID&V checks, manual reviews, screening hits, enhanced due diligence, rejected applications, and wrong account setup.

With Object-Centric Process Mining, these variations can be analyzed across multiple connected objects — including clients, applications, documents, checks, alerts, risk profiles, KYC cases, and accounts — instead of forcing the process into a single case view. This helps banks understand how delays or issues in one object, such as a missing document or unresolved screening alert, affect the overall onboarding journey. The diagram below illustrates both perspectives.

Application Structure & Navigation

Control Tower Overview

The Control Tower surfaces the most common Client Onboarding pain points — such as wasted time, manual ID&V processing, long onboarding times, overprocessing of cases, and AML conformance gaps — and presents them in a clear, business-driven view. This gives onboarding leadership, operations, KYC, compliance, front office, and digital teams a holistic understanding of performance and trends over time, helping them quickly assess the situation and target action where it matters most.

Monitoring and Impact

From the monitoring and impact dashboards, onboarding leadership can quickly see both the business scope — number of applications, clients, documents, checks, alerts, and accounts — and the key performance KPIs such as onboarding cycle time, abandonment rate, duplicate application rate, straight-through onboarding rate, manual ID&V fallout rate, approval time, AML conformance rate, and activation delays. These KPIs help quantify the business impact of onboarding inefficiencies, including lost conversion, delayed time-to-revenue, increased manual workload, higher cost-to-onboard, and compliance exposure.

Root Cause Analysis

Following leadership’s direction, onboarding managers, KYC leads, compliance officers, and journey owners can identify why delays, rework, or conformance gaps occur. The Root Cause Analysis dashboard surfaces bottlenecks, deviations, duplicate cases, manual review triggers, document re-request loops, screening delays, unnecessary escalations, and hand-off delays between teams. Drilling down further, managers can isolate problem areas and instantly switch perspectives — analyzing impact by client segment, channel, product, risk profile, document type, ID&V outcome, screening result, team, or onboarding status.

Details

In the detailed operational view, onboarding specialists, KYC analysts, compliance users, and process analysts see a prioritized list of applications, clients, documents, checks, alerts, KYC cases, and accounts requiring attention. ARIS helps classify the root causes of delay or deviation, reducing the need for manual investigation. Combined with contextual data such as application status, document completeness, ID&V result, screening outcome, risk rating, approval status, account setup status, and activation progress, teams can immediately determine which cases require urgent intervention.

Use-case specific navigation beyond the Dashboards

All use cases follow the same structured approach, empowering managers, process analysts, compliance teams, KYC teams, and operational users to consistently identify inefficiencies, assess impact, and take action. In addition:

• Process Explorer – Enables exploration of actual end-to-end Client Onboarding flows based on event data.
• Process Model Overlay – Compares the reference Client Onboarding process with the process variants measured through object-centric process mining, highlighting deviations and compliance gaps.
• Process Overview – Allows users to analyze the full Client Onboarding process beyond a single use case.

All dashboards come with:

• Main KPIs
• Use-Case specific KPIs
• Object-level and case-level insights and Visualizations: Charts, Tables, Diagrams
• Multiple Filter: Dimensions, Categories
• Addressed Pain Points
• Potential Value Proposition
• Action Buttons

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