Profile picture for user MikeCruz

Hello ARIS Community 

I have an issue, I tried to run backup tenant command in acc but it failed with the next message: 

Unable to back up tenant default.
Backup of tenant default was not successfull  for application ABS
    The invoked operation "backupTenant" on runnable localhost.abs_l did not complete successfully, exit code: 1

    Problem executing operation beckupTenant on runnable abs_l: The following error occurred while executing this line:
E:\SoftwareAG\ARIS10.0\server\bin\agentLocalRepo\.unpacked\\exec.xml:573: Java returned: 1

Miguel Cruz

I need help to solve this

Thanks in advance


File attachments
by André Vitor Oliveira
Posted on Thu, 02/06/2020 - 21:13

Hi Miguel,

Maybe this can be caused by not enough memory or some busy resource, please before to do the backup, try to restart the all runnables via acc and do the backup tenant again.

Please let me know the results,

Un saludo


by Miguel Cruz Author
Posted on Fri, 02/07/2020 - 17:38

In reply to by André Vitor

Thanks André, i'l try to restart the runnables. 



by Patrik Siffrin
Posted on Fri, 02/07/2020 - 11:03

The error messag is not complete.

Please look for that error message in the agent log files. There is probably another line present.

This can also be caused by missing permissions. As you seem to use a dedicated user for the backup, please try to use the system user. If that works, your account is lacking an abs related permission.


by Miguel Cruz Author
Posted on Fri, 02/07/2020 - 17:42

In reply to by Pluton

Thank you Patrik, i'l check that log for more information and use the system user to backup the tenant.




Featured achievement

Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks
  • Profile picture for user Bigan
  • AP
  • Profile picture for user
  • Profile picture for user l.vanderzanden
  • AM
  • PacMan


icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock