Hello,
We have added a valid certificate to the load balancer, but we are having an issue getting the download client to connect to the server. Initially we had an issue simply just to get the download client to download, but changing the Java Control panel Advanced settings allowed the download client to finally download. However, trying to connect to the server gave us another error. Any assistance anyone can provide is greatly appreciated.
Regards,
Allen

Frank Weyand on
Hi,
please update you JRE to 1.8.
Since 9.8.6, during update of the tomcat version, a new policy for SSL protocols have been introduced. Some older protocols for SSL communication are switched of. Unfortunately, these are the default for JRE 1.7...
This is due to the fact, that these protocols can be seen as a security risk, so they are per default switched of.
As a consequence, it is not possible to start ARIS with JRE 1.7 using https, until either other protocols on client side are set to be used; or the server accepts the protocols again.
Please be aware: it is your decision to allow these protocols considering security aspects!
Therefore: update your JRE to 1.8, and you are on the save side.
Bye,
Frank