ARIS 10 Education Package reinstall problems

Dear Antonio,

thank you for your message.

In the following, the procedure for manual deinstallation is described.

 

Deleting files and Registry Entries:

- If the service "ARIS LOCAL 10.0" exists, delete it with following command from a cmd with administration privileges after stopping it:

sc delete "Software AG ARIS 10 LOCAL"

- If the service "ARIS Agent 10.0" exists delete it with following command from a cmd with administration privileges after stopping it:

sc delete "Software AG ARIS 10 Agent"

- Delete these Registry Entries:

[HKEY_LOCAL_MACHINE\SOFTWARE\SoftwareAG]

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SoftwareAG]

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SoftwareAG-si]

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{6C170CA7-548F-4D40-90F4-1F70DD88D92F}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{F7FC5A1E-A42E-4EDF-A66D-D4B2052ADC11}]

- Delete all files

c:\softwareag

and

%temp%

For %temp% -> check if you are in a subfolder. If yes, navigate to the folder above where the ARIS_Install.log is placed.

After unistall:

Open a cmd and execute this command to delete the installation folder (e.g. C:\SoftwareAG)

rd /s /q <install dir> (faster then delete single files)

At the end: Reboot your computer, check the hardware requirements and try installing ARIS again.

Kind regards,

Maria