Profile picture for user BPS

Hi,

Is there any +/- painless or even possible way to migrate documents storage from ARIS Cloud Advanced to ARIS Enterprise (stand-alone)? 

Thanks for your comments in advance.

 

by André Vitor Oliveira
Posted on Fri, 07/16/2021 - 19:02

Hi
For a regular user could do this action by download the ADS files from advanced and import to Enterprise, but the customer should ask to Cloud Support to transfer these files in server level. This should be more feasible and Cloud Support could provide what really involves this procedure.

BR
AO

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by Alexander Cherednichenko
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Posted on Fri, 07/16/2021 - 21:59

In reply to by André Vitor

No really got your point on how it works as Cloud Support for Advanced is only on ARIS Community, am I right?   

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by André Vitor Oliveira
Posted on Mon, 07/19/2021 - 19:02

Hi
Cloud Advanced customers can open incidents with Global Support if support contract is active, and only trial customers requests support via Community.

 


BR
AO

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by Alexander Cherednichenko
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Posted on Mon, 07/19/2021 - 21:38

In reply to by André Vitor

Hi,

If you use Cloud Advanced it means that you do have any 'support contract' by default, correct? Thanks

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