Dear ARIS support,
We're currently facing severe disruptions affecting multiple clients using ARIS Advanced. Users are experiencing major issues with accessing the system:
- Login Failures: After entering login credentials, many users are encountering an empty, unresponsive screen, preventing access entirely.
-
Desktop Application Errors: Users who manage to access the server and download the desktop application see an error screen similar to the attached screenshot, making login impossible.
- Unexpected Session Termination: Some users report abrupt session terminations during active work, leading to significant workflow interruptions.
This situation is causing critical operational disruptions for numerous clients.
We urgently request immediate investigation and resolution from the ARIS support team. If anyone else is experiencing similar issues, please share your observations and possible temporary workarounds.
Thank you for your prompt attention to this urgent matter.
Best regards,
Alexander
Alexander Cherednichenko Author on
Also, we are currently facing difficulties accessing the official ARIS support website. Users attempting to reach support encounter issues as shown in the attached screenshot, rendering official support temporarily unreachable.
We find it highly unprofessional to perform a system update during peak working hours on a weekday, which significantly disrupts client operations:
We urgently request the ARIS support team to investigate and resolve this issue promptly to restore normal service.
If other users are experiencing similar problems, please share your observations and any available workarounds.
Thank you for your immediate attention.