Hello everyone,
One of our clients has run into a severe problem after the latest automatic ARIS Cloud update (they don’t even know exactly when the update was applied).
The issue is that all custom attributes suddenly disappeared from ARIS Architect (Advanced), even when logging into the database with the Entire method.
Details:
-
The custom attributes are still listed under Method > Attribute types.
- They are still linked to object types under Method > Object types > Select attributes > Allowed attributes.
-
But inside the database, these attributes are no longer visible at all — not even with the Entire method.
A few days ago:
And now:
And the same story with web-based tools...
The client has been using custom attributes for years across different object types (functions, KPIs, risks, etc.). These fields store critical business information, and their sudden disappearance is a major disruption.
Has anyone else faced this after a Cloud update? The client urgently needs this resolved.
Dirk Maurer on
Dear Alexander,
thank you for the post. The issue is known and we are working on a problem resolution with highest priority. We already have a working workaround that can be applied by our Cloud Operations team. The best is to create a ticket for this.
Sorry for the inconvenience.
Best regards
Dirk