Our enterprise has an overarching corporate entity, with dozens of small business units. To the side of all these business units we have our "shared services". For example, HR.
I need to model the business processes, etc., of our business units, and I need to be able to model two things:
- What a shared service looks like (org, business services provided, business processes, capabilities)
- How it looks when a shared service has a function they deliver on one of the business unit processes
I can obviously model the roles and organisation of the shared service easily enough. I can also model its service landscape. I'm wondering how to then present that as a business service or something in the process model, if I should be using Business Service at all, or even how to nicely distinguish internally provided products and services to external ones to customers.
Does anyone have any tips?