unable to download ARIS Express

Hi,

please make sure, that you are using a JRE newer or equal to 1.6.0_10.

Furthermore, the proxy settings need to be set (user browser settings).

One remark: if receive an error message, please post also the text of it (there is a page "details" on Webstart error messages).

Bye,

Frank

Hi. Thanks for the quick reply. I have JRE 1.6.2.  The proxy settings might be the problem, but I don't know what to put - my internet connection is wireless, and I have never had a problem downloading before.

the error message content is:

com.sun.deploy.net.FailedDownloadException: Unable to load resource: http://download.ariscommunity.com/antlr.jar

 at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)

 at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)

 at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)

 at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)

 at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)

 at com.sun.javaws.LaunchDownload.downloadJarFiles(Unknown Source)

 at com.sun.javaws.LaunchDownload.downloadEagerorAll(Unknown Source)

 at com.sun.javaws.Launcher.downloadResources(Unknown Source)

 at com.sun.javaws.Launcher.prepareLaunchFile(Unknown Source)

 at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)

 at com.sun.javaws.Launcher.launch(Unknown Source)

 at com.sun.javaws.Main.launchApp(Unknown Source)

 at com.sun.javaws.Main.continueInSecureThread(Unknown Source)

 at com.sun.javaws.Main$1.run(Unknown Source)

 at java.lang.Thread.run(Unknown Source)

 

Hi,

ah, here we are... you do not have a sufficient JRE. Your version is too old.

Just try this in the console:

java -version

What you are using is not JRE 1.6.2 (this does not exist yet), but probably 1.6.0_2. We need 1.6.0_10 or higher.

Your can download it here.

Bye,

Frank

OK, I'm good.  Sorry for the dumb problem....

Well, what is actually dumb is not your question. It is the error message by Java Webstart, which does not really help to understand the problem.

But unfortunately, we can not change this...

Bye,

Frank

 Even though I am using jre higher than 1.6.0_10, I am still getting the error of "unable to download XXX jar file". I am pasting the output of java -version here:

java version "1.6.0_17"
Java(TM) SE Runtime Environment (build 1.6.0_17-b04)
Java HotSpot(TM) Client VM (build 14.3-b01, mixed mode, sharing)

Can you please help me in resolving this. Frankly speaking, I am more interested in learing ARIS, than winning the contest. :-)

Hi,

the JRE you are using is sufficient.

Please do the following: open system panel, open "Java", open on the first page "Settings" and clear the Java-Cache. Make sure, that the option "leave temporary files on computer" is checked.

Also, on the first page, you can check the network settings: you need to make sure, that your proxy-settings are used.

Then, start the download again.

If that does not work, you need to cross-check with our IT department, because it is possible that the access is blocked via proxy or firewall.

Bye,

Frank