**************Experts - Please assist*********************

I'm new to ARIS community - started my career as a ARIS Designer recently. Looking for examples for BPMN on below capabilities,

Case Management

Incident Management

Problem Management

Knowledge Management


Service Request Management

Event Management

Change Management

This is for SaaS Products management. 

by M. Zschuckelt
Posted on Thu, 11/24/2022 - 19:04


do I understand correctly you are looking for modelled processes in BPMN for performing these disciplines? Or are you looking for methodical input for supporting these disciplines (independent of BPMN) through modelling in ARIS?

There is a content package "ITSM for ITIL® and ISO 20000" available.

Regarding Knowledge Management there is quite a lot of methodical support in the ARIS method.

Using ARIS as a CMDB is not such a common use-case, in fact, I have not heard of anyone attempting this. Chances are, you would not be happy.

There are capabilities supporting Enterprise Architecture Management in ARIS Architect and Designer, also Archimate(TM) models are supported, and there is a database with TOGAF(R) 9.2 method content. Most customers prefer using ALFABET for IT Strategy and Portfolio Management of Services, Applications, Technology inventory and more while integrating nicely with ARIS where needed.


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